Summary
Overview
Work History
Education
Skills
Timeline
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Peterson Felix

Customer Service Representative
Lagos

Summary

Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector.

Overview

5
5
years of professional experience

Work History

Customer Service Administrator

Blooming Hairs, Ltd
Lagos
02.2021 - 12.2022
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Scheduled customer appointments for account managers engaged in business travel.
  • Updated customer service database with new information, address changes and contact details.
  • Immediately brought critical issues to customer service manager for resolution.

Virtual Assistant

Aliruf Consulting
remote
02.2020 - 11.2020
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Receptionist

Rakab Hotel and Suites
Lagos
07.2017 - 10.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Bachelor of Science - Taxation

University of Benin
Benin City
01.2023 - Current

Skills

Account management

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Timeline

Bachelor of Science - Taxation

University of Benin
01.2023 - Current

Customer Service Administrator

Blooming Hairs, Ltd
02.2021 - 12.2022

Virtual Assistant

Aliruf Consulting
02.2020 - 11.2020

Receptionist

Rakab Hotel and Suites
07.2017 - 10.2019

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