Peters Great
Customer Service Specialist
Grodno
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Gubanova and Partners
01.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Call Center Representative
Mirodemi
Orlando, Florida
07.2023 - 12.2023
- Streamlined call center operations for increased efficiency through effective call routing and queue management.
- Ensured accurate information delivery through careful verification of data during all customer interactions.
- Maintained detailed records of customer interactions and transactions in the CRM system for quality assurance purposes.
- Answered up to 30 incoming calls in busy, fast-paced global call center.
- Retained customers considering cancellation by understanding their concerns and offering alternative solutions tailored to their needs.
- Delivered exceptional service by actively listening to customer concerns, empathizing, and offering helpful solutions.
- Resolved customer complaints and addressed emergency requests and needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
M.D. - General Medicine
Grodno State Medical University
Grodno, Belarus 09.2017 - 06.2023
Skills
Customer Engagement
Focused Listening Skills
Flexible Problem-Solving Skills
Prioritization and Time Management
CRM Software Proficiency
Critical Thinking and Analysis
Timeline
Customer Service Representative
Gubanova and Partners
01.2024 - 02.2025
Customer Call Center Representative
Mirodemi
07.2023 - 12.2023
M.D. - General Medicine
Grodno State Medical University
09.2017 - 06.2023
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