Peter Uwareme
Network Administrator
Benin City
Summary
CompTIA Network+ Certified IT technician with 7+ years of experience in diagnosing and resolving network and software issues. Skilled in maximizing productivity by patching and upgrading various applications, planning, installing, and configuring Windows Server and Workstation.
Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Network Support Engineer
Edo State Internal Revenue Service
Benin City
01.2022 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed full network and maintained uptimes of 95%.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Provided faculty and staff with security software and network configuration support.
Network Support Technician
AFEOLA INTEGRATED SERVICES LIMITED PORT HARCOURT
Port Harcourt
11.2018 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Monitored systems in operation and input commands to troubleshoot areas.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Submitted service tickets for equipment maintenance requests.
- Provided replacement files to customers missing data, media files, and software components.
IT Technical Support Specialist
ACE INTERNATIONAL TRAINING CENTER (AITC) IRIEBE, RIVERS STATE
Port Harcourt
08.2014 - 09.2018
- Maintained network connectivity of all workstations, servers and network devices.
- Ran cabling and installed data drops for new node installations.
- Summarized incident resolution for future reference.
- Enhanced help desk ticket system, reducing solution time by 35%
- Troubleshot hardware and software to determine and rectify network problems.
- Improved overall user experience through support, training, troubleshooting and increased performance by 20%
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Performed 10 on-site visits to develop partner solutions
Education
Bachelor of Science - Computer Science
University of The Gambia
The Gambia 09.2007 - 12.2012
Skills
Technical issues analysis
Excellent Complaint resolution
Technical documents comprehension
Staff education and training
Component installation
Network support
Maintenance & Repair
Accomplishments
- Contributed to a reduction in operational costs of 90%.
- Installed and upgraded over 500 Windows computers and 3 servers
- Consistently provided On-Site Technical Support to 500+ customers in computer-based testing exams for over 3years
- Worked as a Technical Support Analyst supporting over 500 PC's and printers in both industrial and office settings
- Trained and led technical support teams of more than 10 support specialists.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
CompTIA Network+ Certified
Timeline
Network Support Engineer
Edo State Internal Revenue Service
01.2022 - Current
CompTIA Network+ Certified
07-2021
Google Technical Support Fundamentals 2021
03-2021
Network Support Technician
AFEOLA INTEGRATED SERVICES LIMITED PORT HARCOURT
11.2018 - Current
Google Africa Challenge Scholarship (Android Mobile App Dev) 2018
07-2018
Google Tag Manager Fundamentals 2015
06-2015
IT Technical Support Specialist
ACE INTERNATIONAL TRAINING CENTER (AITC) IRIEBE, RIVERS STATE
08.2014 - 09.2018
Bachelor of Science - Computer Science
University of The Gambia
09.2007 - 12.2012