Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Timeline
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PETER ORAZULIKE

INFORMATION TECHNOLOGY SPECIALIST
Abuja

Summary

Experienced and highly driven project manager and ICT Support Specialist with expertise in scrum and agile methodologies, skilled in problem solving, user and customer experience management and team collaboration. Over 12 years’ experience in the Information Technology Industry particularly in the banking and services sector. A member of the Project Management institute (PMI), Nigerian Society of Engineers (NSE), and The Council for the Regulation of Engineering in Nigeria, (COREN). Technical skills in cloud computing, MS Office Suites, Sharepoint, Windows, Mac, iOS, Android and Linux operating systems, and meeting management. An electrical/electronic engineer proficient in ATM site preparation, installation, and services, inverter/ups services, solar solutions design and services, Computer networking – routers and switches and Computer Hardware.

Overview

15
15
years of professional experience
10
10
years of post-secondary education

Work History

Program Manager

Vigobrand inc
Dallas, Texas
10.2021 - Current
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and increased productivity by over 10%.
  • Coached over 15 team members on productivity strategies to accomplish challenging goals.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Built teams to address project goals and objectives for multiple projects.
  • Identified program obstacles and communicated possible impacts to team.
  • Researched industry best practices in support of training development and program content.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Leveraged project management processes and tools to define and execute projects.
  • Used online conferencing tools such as Zoom and Microsoft teams to conduct training and learning sessions in remote environments.

Information Technology Specialist

FIDELITY BANK PLC
KADUNA
04.2013 - 06.2023
  • Facilitated best user experience through continuous support and communication of system changes.
  • Used ticketing systems to manage and process support actions and over 70 requests monthly.
  • Developed and maintained strong client relationships to deliver exceptional customer service rated at above 70% PKI achievement.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted with updating technical support best practices for use by team.
  • Supervised and monitored delivery of contractual services according to SLA agreements.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Attended regular client meetings to report project progress and address questions.
  • Set up network profiles, security permissions and file sharing systems.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as microsoft word and outlook.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
  • Drafted and distributed training manuals for devices used by various employees.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.

Customer Support Engineer

NCR CORPORATION
Abuja
08.2008 - 04.2013
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Answered incoming support inquiries via chat, phone and email.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person to average of 85 calls monthly.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications on more that 160 computers.
  • Helped streamline repair processes and update procedures for support action consistency that lead to over 20% increase in monthly KPI achievement.

Education

Master of Science - Data Science

University of East London
London, UK
08.2022 - Current

Certification - Google Data Analytics

Coursera
Online
02.2021 - 07.2023

MBA - Business Management

Ahmadu Bello University
Kaduna, Nigeria
07.2014 - 09.2016

Bachelor of Engineering - ELECTRICAL/ELECTRONICS ENGINEERING

Abubakar Tafawa Balewa University
Bauchi, Nigeria
11.2000 - 09.2005

Skills

    Team leadership and direction

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Accomplishments

  • GOOGLE DATA ANALYTICS
  • Those who earn the Google Data Analytics Professional Certificatehave completed eight courses, developed by Google, that includehands-on, practice-based assessments and are designed to preparethem for roles in Data Analytics
  • They are competent in tools andplatforms including spreadsheets, SQL, Tableau, and R
  • They knowhow to prepare, process, analyze, and share data for thoughtfulaction
  • PROJECT MANAGEMENT PROFESSIONAL, CERTIFIED (PMP)
  • Issued by Project Management Institute
  • SCRUM FOUNDATION PROFESSIONAL, CERTIFIED
  • REMOTE WORK AND VIRTUAL COLLABORATION PROFESSIONAL CERTIFICATE – RWVCPC
  • ORACLE CLOUD INFRASTRUCTURE CERTIFIED ARCHITECT ASSOCIATE
  • Issued by Oracle
  • ORACLE CLOUD INFRASTRUCTURE FOUNDATION CERTIFIED ASSOCIATE
  • Issued by Oracle
  • THE COUNCIL FOR THE REGULATION OF ENGINEERING IN NIGERIA (COREN) REGISTERED
  • Issued by the Council for the Regulation of Engineering in Nigeria

Affiliations

  • Project Management Institute
  • Institute of Electrical and Electronics Engineers

Interests

Music

Studying

History

Timeline

Master of Science - Data Science

University of East London
08.2022 - Current

Program Manager

Vigobrand inc
10.2021 - Current

Certification - Google Data Analytics

Coursera
02.2021 - 07.2023

MBA - Business Management

Ahmadu Bello University
07.2014 - 09.2016

Information Technology Specialist

FIDELITY BANK PLC
04.2013 - 06.2023

Customer Support Engineer

NCR CORPORATION
08.2008 - 04.2013

Bachelor of Engineering - ELECTRICAL/ELECTRONICS ENGINEERING

Abubakar Tafawa Balewa University
11.2000 - 09.2005

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PETER ORAZULIKEINFORMATION TECHNOLOGY SPECIALIST