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Associate Principal Engineer

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Exceptionally focused and highly dedicated professional, demonstrating solid interpersonal, communication and problem-solving skills. A results-oriented successful working in both large and small companies in varying business segments with steadfast integrity who thrives in a fast-paced environment. CORE SKILLS AND KNOWLEDGE Organization & Planning Customer Service Team Leadership Medical Office Support Multitask Management Conflict Resolution Resource Optimization Patient Services Group Training & Education Needs Assessments Administrative Management Medical & Legal Terminology Problem Solving Data Entry/Accuracy Scheduling & Time Management Information Verification Technical proficiencies include: MS OFFICE SUITE, Customer Relationship Manager (CRM), NextGen, EHR/EMR, Westlaw, Lexus/Nexus, ORACLE, MLS, Webcollect, Ehub

Customer-centric and results-driven Remote Customer Service Specialist with 4+ years of experience in high-volume contact centers and healthcare support environments. Proven ability to manage 75-150 calls per day, resolve complex customer inquiries, and maintain exceptional satisfaction scores. Skilled in CRM systems (Salesforce, CVS proprietary platforms), HIPAA compliance, and technical troubleshooting. Strong multitasking, written/verbal communication, and time management abilities. Adept at working independently in remote settings and learning new platforms quickly. Seeking a fully remote Customer Service Representative role to contribute to customer retention and operational excellence.

With over twelve years of experience in the customer service industry, I bring a wealth of knowledge and expertise to any role. My passion for providing exceptional service has driven me to seek new opportunities for growth and development. Throughout my career, I have honed my skills in data entry and some billing experience, ensuring accuracy and efficiency in all tasks. Additionally, I have had the privilege of training new hires, equipping them with the necessary skills and knowledge to excel in their roles. Now eagerly seeking a position to leverage extensive experience and make a significant impact.

Customer Service Representative with 10 years of experience in healthcare and retail sectors, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in multi-tasking, navigating dual monitors, and utilizing MS Office Suite and Avaya systems. Demonstrates strong communication and problem-solving abilities, consistently meeting performance metrics and improving resolution rates.

Information Technology graduate with over 10 years of experience in customer service and troubleshooting. Proven ability to enhance customer satisfaction and boost business productivity through effective end user support. Strong problem-solving skills and a commitment to delivering high-quality technical assistance.

PETER OJOBA ABIODUN

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Higher National Diploma (HND) - Business Administration & Management

Ordinary National Diploma (OND) - Business Administration & Management

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Customer Service Representative

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Higher National Diploma (HND) - Business Administration & Management

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