Peter Damisa
IT Manager| IT Specialist |IT Infrastructure Manager| Senior System Administrator
Surrey,British Columbia
Summary
Dynamic IT Manager with a proven history of driving operational excellence and fostering innovation. Seeking a challenging role to leverage extensive experience in leading high-performing teams, optimizing IT infrastructure, and delivering measurable results.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
IT Systems Manager
Economic and Financial Crime Commission
Nigeria
1 2018 - Current
- Championed and spearheaded seamless migration of legacy systems to intelligence-based solutions, resulting in 30% reduction in infrastructure costs and 50% increase in system reliability
- Empowered, Led, and mentored team of 10 IT professionals, cultivating culture of collaboration and continuous improvement, ultimately exceeding service level agreements (SLAs)
- Revolutionized and Implemented ITIL best practices, revolutionizing incident management processes and slashing resolution times by 40%
- Aligned, Developed, and executed strategic IT initiatives aligned with business objectives, driving 25% improvement in overall operational efficiency
- Part of team that optimized and managed multimillion-dollar IT budget with precision, optimizing resource allocation and delivering annual cost savings of 15%
- Fortified and established robust cyber security protocols, fortifying defenses against security risks and ensuring compliance with industry regulations
- Recognized and received prestigious "IT Excellence Award" in recognition of outstanding performance and significant contributions to organizational success.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
IT Manager
Nigeria Financial Intelligence Unit
06.2015 - 12.2017
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity
- Managed life cycle replacement of hardware and software
- Updated customers and senior leaders on progress and roadblocks
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort
- Established robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services
- Coordinated IT operations activities to deliver smooth flow of daily business needs
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Learned and adapted quickly to new technology and software applications
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proved successful working within tight deadlines and a fast-paced environment
- Gained extensive knowledge in data entry, analysis and reporting
- Delivered services to customer locations within specific timeframes
- Adaptable and proficient in learning new concepts quickly and efficiently
- Exercised leadership capabilities by successfully motivating and inspiring others
- Excellent communication skills, both verbal and written
- Developed strong communication and organizational skills through working on group projects
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Developed strong organizational and communication skills through coursework and volunteer activities
- Applied effective time management techniques to meet tight deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Provided professional services and support in a dynamic work environment
- Passionate about learning and committed to continual improvement
- Cultivated interpersonal skills by building positive relationships with others
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Proven ability to develop and implement creative solutions to complex problems
- Understood key product management roadmap objectives and requirements to develop product technology strategy
- Coordinated technical training and personal development classes for staff members
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Coordinated secure system access of users to various department systems and platforms
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership
- Communicated regularly with customers concerning data exchange and technology integration
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations
- Assisted in development of long-term strategies to grow department and resources
- Implemented and maintained technology and software budget
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Liaised with other departments to minimize network interruptions and possible downtimes
- Customized and repaired technology based on staff requests
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices
- Wrote strategic business plans outlining need for departmental information technology resources
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape
- Built, repaired and installed computer-related hardware based on deployment procedures
- Created and terminated user's accounts from start to finish in business applications
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services
- Guided organizational technology strategy and roadmaps
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices
- Oversaw IT department operations and training
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Analyzed network security and current infrastructure, assessing areas in need of improvement
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations
- Oversaw development and implementation of improvements to support network operations
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives
- Demonstrated familiarity with latest hardware, software and networking technology
- Improved network efficiency by implementing new server configurations and optimizing system operations
IT Support Specialist
02.2010 - 06.2015
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance
- Installed, configured and maintained computer systems and network connections
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment
- Contributed to the development of internal tools that improved workflow automation within the IT department
- Promoted efficiency among departments with prompt resolution of system issues
- Diagnosed and troubleshot hardware, software and network issues
- Used ticketing systems to manage and process support actions and requests
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization
- Helped streamline repair processes and update procedures for support action consistency
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Translated complex technical issues into digestible language for non-technical users
- Coordinated vendor relations for software licensing agreements and hardware purchases, securing cost-effective solutions for the organization
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction
- Managed high levels of call flow and responded to [Type] technical support needs
- Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades
- Maintained servers and systems to keep networks fully operational during peak periods
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Assisted with updating technical support best practices for use by team
- Developed and implemented preventive maintenance procedures
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Offered new customers training to reduce frustration and improve customer satisfaction
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations
- Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations
- Wrote and reviewed tickets to request maintenance to various types of equipment
- Configured hardware and granted system permissions to new employees
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Determined hardware and network system issues using proactive troubleshooting techniques
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Installed and configured operating systems and applications
- Researched product and issue resolution tactics to address customer concerns
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed time efficiently in order to complete all tasks within deadlines
- Provided professional services and support in a dynamic work environment
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Developed strong organizational and communication skills through coursework and volunteer activities
- Worked flexible hours across night, weekend, and holiday shifts
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Skilled at working independently and collaboratively in a team environment
- Organized and detail-oriented with a strong work ethic
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Demonstrated leadership skills in managing projects from concept to completion
- Strengthened communication skills through regular interactions with others
- Gained strong leadership skills by managing projects from start to finish
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered services to customer locations within specific timeframes
- Tested new software and hardware prior to deployment
- Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan
- Configured hardware, devices, and software to set up work stations for employees
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Monitored system performance to identify potential issues
- Configured and tested new software and hardware
- Patched software and installed new versions to eliminate security problems and protect data
- Documented support interactions for future reference
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools
- Reduced downtime with effective troubleshooting and timely problem resolution
- Assigned system permissions and set up computers to assist with onboarding new employees
- Created help desk tickets, troubleshot and resolved desktop issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Offered assistance in implementing and developing training programs
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Updated software to safeguard against security flaws
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members
- Responded promptly to incoming sales leads and requests for technical support
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Researched and identified solutions to technical problems
- Monitored systems in operation and quickly troubleshot errors
- Managed backup and recovery of data assets to safeguard system availability
- Delivered onsite technical support for [Number] employees
- Answered questions and provided information to customers about new software or hardware
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives
- Identified potential sales and cross-selling opportunities and informed supervisor
- Generated reports to track performance and analyze trends
- Assisted in development of system security protocols
- Created user accounts and assigned permissions
Senior System Administrator
Nigeria Financial Intelligence Unit
FCT, ABUJA
03.2007 - 07.2010
- Streamlined IT processes for increased efficiency through automation of routine tasks.
- Implemented continuous improvement initiatives that led to more efficient workflow processes within IT department.
- Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
- Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within organization's technology infrastructure.
- Coordinated system migrations with minimal disruption to business operations through careful planning and execution.
- Completed reports detailing network and systems performance and downtime issues.
- Enhanced network performance by optimizing system configurations and implementing regular updates.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Implemented and maintained virtual private networks.
- Researched and recommended new technologies and strategies for improving system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored temperature and power draw to immediately detect faults and failures.
- Managed onboarding and offboarding of employees.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented robust data backup solutions, ensuring business continuity in event of data loss or system failure.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
- Facilitated smooth transitions during mergers or acquisitions through effective integration of disparate IT environments.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Installed and configured network printers and other peripheral devices.
- Implemented corrective plans of action for network availability and latency.
- Diagnosed and executed resolution for network and server issues.
- Introduced management tools to create and manage virtual server computing environment.
- Standardized server configurations for streamlined management across multiple locations.
- Diagnosed and resolved hardware and software issues.
- Served as subject matter expert on proposed technology purchases.
- Drove continuous improvement of IT governance processes.
- Performed network security design and integration duties.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Planned and implemented upgrades to system hardware and software.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Evaluated software products to determine compatibility with existing systems.
- Adopted cost-effective, useful solutions to implement into current systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Safeguarded company data by establishing rigorous security protocols and conducting regular audits.
- Evaluated emerging technologies to determine potential benefits for integration into existing systems.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Provisioned new software and hardware for use, following established security policies.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
- Mentored junior administrators, fostering professional growth and strengthening team dynamics.
- Devised scripts and automation tools to improve system efficiency.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Established reliable disaster recovery plans to ensure rapid restoration of critical services in emergency situations.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Identified and resolved network congestion issues and bottlenecks.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Computer Science
Enugu State University of Science And Technology
Enugu, EN 12.1995 - 01.2000
Skills
Operating Systems: Windows Server, Linux (Red Hat,)
Network Administration: LAN/WAN, TCP/IP, DNS, DHCP
Security: Firewall configuration, intrusion detection/prevention
Virtualization: VMware, Hyper-V
Hardware: Servers, switches, routers
Documentation: Technical writing, system diagrams
Project Management
Team Leadership
Cloud Computing
Network Security
Vendor Relations
Budget Management
Timeline
IT Manager
Nigeria Financial Intelligence Unit
06.2015 - 12.2017
IT Support Specialist
02.2010 - 06.2015
Senior System Administrator
Nigeria Financial Intelligence Unit
03.2007 - 07.2010
Bachelor of Science - Computer Science
Enugu State University of Science And Technology
12.1995 - 01.2000
IT Systems Manager
Economic and Financial Crime Commission
1 2018 - Current