PETER DAMILOLA PHILIPS
7, Sogunle Street Ikeja, Lagos,
Summary
Results-driven professional with excellent communication, analytical, and interpersonal skills. Proven track record of driving innovation and solving complex problems. A self-driven team player with a strong focus on achieving exceptional results. Demonstrated expertise in navigating complex inquiries, resolving issues efficiently, and cultivating positive client relationships. Motivated to deliver exceptional customer service and support to a innovative banking team, utilizing skills and enthusiasm to drive customer satisfaction and business growth in a fast-paced and dynamic environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Executive Assistant
POLARIS BANK LTD
Victoria Island, Lagos
01.2025 - Current
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Conducted research on various topics as requested by executives or senior management personnel.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Customer Service Representative
Hallmark HMO
Obanikoro
03.2023 - 01.2025
- Successfully managed a high-volume of customer inquiries, consistently achieving a 95% customer satisfaction rating through efficient problem resolution and empathetic communication
- Implemented a proactive approach to client education, conducting personalized consultations to enhance clients' understanding of health insurance benefits, resulting in a 20% reduction in claim disputes
- Contributed to the development and implementation of a streamlined customer feedback system, resulting in a 30% increase in positive feedback and actionable insights for continuous service improvement
- Demonstrated exceptional adaptability by staying current with industry updates and policy changes, ensuring accurate and up-to-date information was provided to clients, contributing to a 25% reduction in customer confusion and frustration
- Collaborated with cross-functional teams to identify and resolve systemic issues, contributing to a 15% decrease in overall customer complaints and an improved overall customer service experience
- Recognized for outstanding problem-solving skills and a proactive mindset, consistently meeting and exceeding key performance indicators, including average handle time and first-call resolution
Education
B.Sc - Business Administration
Olabisi Onabanjo University
Ago-Iwoye, Nigeria01-2022
WASSCE -
Tom Caleb Schools
Ikeja, Lagos, Nigeria06-2017
Skills
- Strong communication
- Active listening
- Innovation
- Time management
- Interpersonal
- Adaptability
- Conflict resolution
- Multitasking
- Analytics
- Customer-focused mindset
- Attention to detail
- Team collaboration
- Microsoft Office Packages
- Positive attitude
Certification
NYSC Discharge Certificate, 01/01/24
References
Iyore Isikhuemen, Kennedia HMO Limited, Head of Business Development, 08062139991, iyore.isikhuemen@gmail.com
Languages
- Yoruba, Intermediate
- English, Advanced
Personal Information
Nationality: Nigeria
Timeline
Executive Assistant
POLARIS BANK LTD
01.2025 - Current
Customer Service Representative
Hallmark HMO
03.2023 - 01.2025
B.Sc - Business Administration
Olabisi Onabanjo University
WASSCE -
Tom Caleb Schools
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