PETER CHUKWUMA
LangbasaAjah,Lagos.
Summary
Hardworking Customer Service Representative with 2 years of experience working with Zenith Bank PLC. Trained in project and time management with extensive knowledge of customer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Poised when communicating with customers , analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
ZENITH BANK NIG PLC
Victoria Island, LA
11.2019 - Current
- Attract potential customers by answering product and service questions; suggesting information about other product and services.
- Resolve products or service problems by clarifying customer’s complaint; expediting correction or adjustment; following up to ensure resolution.
- Effective handling of different social media platforms with respect to handling issues and challenges pertaining to customer’s transaction using sparkcentral application.
- Manage large volume of inbound and outbound calls while considering personal/customers service, sales targets and handling quotas using customer relationship manager.
- Effective handling of different applications like KYC (know your customer), CRM (customer relationship management), power card, citirx, phoenix, eProduct management application, as regards to solving customer challenges.
- Logging in of customer’s complaints and resolution with effective customer’s feedback platforms to ensure all procedures or complaints are resolved under 24hours.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat
Assistant Administrator
WYESSC VENTURES
05.2018 - 06.2019
- Achievements and responsibilities:.
- Answering and directing phone calls to relevant staff.
- Scheduling meetings and appointments.
- Taking notes and minutes in meetings.
- Ordering and taking stock of office supplies.
- Being a point of contact for a range of staff and external stakeholders.
Education
B.SC - Economics
Crawford University
Ogun State 01.2012 - 01.2016
Senior Secondary Certificate - undefined
Jubilee College
01.2010 - 01.2011
undefined
CMS Grammar School
01.2005 - 01.2010
First School Leaving Certificate - undefined
Kinderville Nusery and Primary School
01.1999 - 01.2005
Skills
Issue escalation
undefinedTimeline
Customer Service Executive
ZENITH BANK NIG PLC
11.2019 - Current
Assistant Administrator
WYESSC VENTURES
05.2018 - 06.2019
B.SC - Economics
Crawford University
01.2012 - 01.2016
Senior Secondary Certificate - undefined
Jubilee College
01.2010 - 01.2011
undefined
CMS Grammar School
01.2005 - 01.2010
First School Leaving Certificate - undefined
Kinderville Nusery and Primary School
01.1999 - 01.2005
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