PERPETUAL OBICHUKWU
Lagos,Niger State
Summary
Detail-oriented and self-motivated professional with expertise in team leadership, customer service, and business administration. Skilled in recruitment, onboarding, and human resources support, with a strong focus on documentation accuracy and compliance. Proficient in POS systems and retail operations, complemented by exceptional active listening, communication, and time management abilities. Adept at resolving customer complaints efficiently while fostering positive relationships. Committed to leveraging attention to detail and organizational skills to drive operational excellence and support business objectives.
Driven and aspirational individual with strong interpersonal and organisational skills, combined with keen understanding of HR principles. Proficient in communication and conflict resolution, ensuring smooth interactions within diverse teams. Dedicated to fostering positive workplace culture and contributing to employee development.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Human Resources Intern
Fohat Solutions Limited (Oil & Gas Servicing Company)
Lagos
05.2025 - 12.2025
- Assisted in recruitment processes including job postings, CV screening, and interview coordination.
- Supported onboarding activities by preparing documentation and guiding new hires through orientation.
- Maintained employee records and updated HR databases with accuracy and confidentiality.
- Helped organize training and development programs in collaboration with HR managers.
- Assisted in drafting HR policies, memos, and internal communications.
- Supported payroll preparation by collating attendance and leave records.
- Responded to employee inquiries and directed them to appropriate HR personnel.
- Contributed to employee engagement initiatives and welfare activities.
Dental Administrator
St. Michael's Specialist Hospital
05.2023 - 03.2025
- Managed dental records, appointments, and administrative schedules.
- Ensured smooth coordination between patients and dental staff.
- Supported billing, payments, and documentation processes.
- Maintained high levels of confidentiality and professionalism.
Supervisor
Smoke N Barrel
Accra
02.2020 - 10.2022
- Created effective work schedules to ensure adequate staffing and timely service delivery.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Worked with staff to meet established targets and maintain compliance with company policies.
Bakery Supervisor
La Baguette Cafe
Spintex
02.2017 - 12.2019
- Supervised bakery operations and delegated daily duties effectively.
- Welcomed customers and maintained high service standards.
- Packaged and labeled baked goods accurately with proper pricing.
- Oversaw baking operations and resolved production challenges.
Education
Bachelor of Science - Human Resource Management
Université Protestante de l'Afrique de l'Ouest, République du Bénin
09.2018 - 05.2021
Diploma - Tourism and Hospitality Management
Zenith University College, Trade Fair La
Ghana 09.2016 - 05.2018
Skills
- Team Leadership & Development
- Customer Service & Complaint Resolution
- Business Administration
- Human Resources Support & Documentation
- Recruitment & Onboarding Assistance
- POS Systems & Retail Operations
- Active Listening & Communication
- Self-Motivation & Time Management
- Attention to Detail
REFERENCES
- Richard, Anongura, Dr., richard.anongura@smsh.com.gh, 0209881190, St. Michael's Specialist Hospital
- Yvonne, Mawudor, Dr., yvonnemawudor2@gmail.com, 0203386448, St. Michael's Specialist Hospital
- Sadia, Ganiu, saddybee@gmail.com, 0243501507, St. Michael's Specialist Hospital
- Prince, Ansong, 0541921070, Restaurateur
- Rene, Vicent Ernest, 0543311039, Location: Labadi Beach Hotel
Timeline
Human Resources Intern
Fohat Solutions Limited (Oil & Gas Servicing Company)
05.2025 - 12.2025
Dental Administrator
St. Michael's Specialist Hospital
05.2023 - 03.2025
Supervisor
Smoke N Barrel
02.2020 - 10.2022
Bachelor of Science - Human Resource Management
Université Protestante de l'Afrique de l'Ouest, République du Bénin
09.2018 - 05.2021
Bakery Supervisor
La Baguette Cafe
02.2017 - 12.2019
Diploma - Tourism and Hospitality Management
Zenith University College, Trade Fair La
09.2016 - 05.2018