PELUMI OLUKOYEDE
Lagos
Summary
A qualified Business Analyst, proficient in Agile & Prince 2 project management methodologies and skilled with the ability to ensure high-quality deliverables that meets or exceeds timeline and budgetary targets. Quick thinker and can carry out a comparative analysis of issues and communicate with stakeholders and team in a constructive firm and soothing professional manner to deliver results on target. Enjoys teamwork, has excellent interpersonal skills, and is able to carry out a predetermined work environment while tackling a variety of problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
BIG PICTURE RESOURCES
10.2021 - Current
- Developing a Call Center Software
- Collaborated with stakeholders to successfully delivered a call center software project on time and within budget, meeting all requirements and quality standards
- Developed and implemented effective reporting and analytics, providing stakeholders with actionable insights to improve the call center's performance and customer satisfaction
- Led cross-functional teams, including developers, testers, and subject matter experts, to successfully deliver call center software project, fostering a collaborative and productive work environment
- Implemented effective project management methodologies, including Agile, Waterfall, or a hybrid approach, to ensure that the project was managed efficiently and effectively
- Implementation of a Class 5 Softswitch
- Successfully led the end-to-end project management for setting up a Class 5 VOIP softswitch, including requirements gathering, vendor evaluation and selection, project planning, execution, and monitoring
- Developed and documented detailed technical and business requirements for the Class 5 VOIP softswitch, including features such as call routing, billing, and reporting
- Successfully integrated the Class 5 VOIP softswitch with existing systems, such as billing and customer relationship management (CRM) systems, ensuring that the integration was seamless and without any negative impact on the business.
BUSINESS OPERATIONS/CLIENT SERVICE OFFICER
BIG PICTURE RESOURCES
08.2020 - Current
- Analyzing market trends, competitive landscape, and customer needs to identify new business opportunities
- Conducting market research to gather and analyze data on competitors, pricing, and other factors that impact business performance in the context of cloud-based SIP trunking services
- Building and maintaining relationships with clients, partners, and other stakeholders in the telecommunications industry, particularly those involved in SIP trunking
- Establishing and overseeing relationships with other telecoms firms to broaden the company's clientele and scope of its SIP trunking service offerings
- Providing guidance and advice to clients on how to optimize their use of SIP trunking services in a cloud-based environment
- Monitoring and reporting on key performance indicators specific to SIP trunking services, such as call quality, network uptime, and customer satisfaction
- Creating sales presentations, proposals, and reports to showcase the company's SIP trunking products and services to potential clients
- Collaborating with product development and other teams to develop and launch new SIP trunking products and services, based on customer needs and market trends
- Contributing to the overall growth and success of the company, by identifying new revenue streams and business opportunities, and by helping to establish the company as a leader in the cloud-based SIP trunking industry.
- Managed increased call traffic volume from less than 10,000 minutes per day to between 30,000 to 55,000 minutes per day
BUSINESS ANALYST (CONTRACT)
ALMOND MEDIA LIMITED
08.2022 - 01.2023
- Worked with stakeholders to gather and document requirements for the website, and created user stories and use cases for the development team to follow
- Conducted brainstormed workshop sessions, engaged with Stakeholders to understand, and integrate their business needs into technology
- Analyzed existing hotel processes, identified opportunities for improvement, and working with stakeholders to develop new and more efficient processes that can be incorporated into the website
- Developed test cases and conducted testing to ensure that the website meets the business and technical requirements
- Used Hybrid methodologies of PRINCE2 and AGILE SCRUM for project deliveries
- Created Process and Workflow maps using Microsoft Visio and created backlogs on Jira using the acceptance criteria
- Managed and tracked tasks with Trello
- Worked with stakeholders to develop a wireframe mockup design for the website, and ensuring that the design is intuitive and easy to use for hotel guests.
OPERATIONS ASSISTANT
AEROLAND TRAVEL AND TOURS
09.2018 - 07.2019
- Assisted with the day-to-day operations of the travel agency, which may include tasks such as answering phones, responding to customer inquiries, and processing bookings
- Coordinated with airlines, hotels, and other travel providers to ensure that customer travel arrangements are properly scheduled, confirmed, and executed
- Maintained accurate records of customer bookings, including flight schedules, hotel reservations, and other itinerary details
- Assisted with travel document preparation, including visa applications and passport renewals
- Providing client help and resolving any problems or worries about booking a trip
- Prepared and distributed travel itineraries and other related documents to customers
- Monitored travel trends and made recommendations to management on ways to improve operations and customer satisfaction
- Participated in team meetings and assisted with other administrative tasks as needed.
OPERATIONS MANAGER
INTERNATIONAL PACKAGING INDUSTRIES OF NIGERIA LTD
08.2017 - 07.2018
- Ensured all operations are carried out in an appropriate, cost-effective way
- Improved operational management systems, processes and best practices
- Purchased materials, plan inventory and supervised warehouse efficiency
- Ensured that the organization’s processes remain legally compliant
- Formulated strategic and operational objectives for the organization
- Examined financial data and use them to improve profitability
- Performed quality controls and monitor production KPIs
- Trained and supervised staff performances
- Established quality customer service.
PROJECT ASSISTANT
HOMES AND LANDSCAPES LTD AND ART ARISE
07.2017 - 08.2017
- Assisted in the planning and organizing of the program, including developing schedules, timelines, and coordinating with other team members
- Managed 22 participants in the program, ensuring that everyone understood the program goals and objectives and were all engaged in all the activities
- Facilitated art and craft activities with the participants, providing instructions and support, and helping to maintain a safe and welcoming environment
- Managed and organized the supplies and materials needed for the program, including ordering and purchasing materials, maintaining inventory, and ensuring that all materials are available and in good condition
- Collected feedback from program participants and stakeholders, evaluating the program's effectiveness, and making recommendations for future improvements
- Provided administrative support, such as maintaining records, preparing reports, and assisting with program logistics.
Education
Bachelor of Science - Business Administration
Babcock University
Ogun, Nigeria08.2017
Skills
- Business & Gap Analysis
- Communication and Relationship Management
- Business Management
- Analytical thinking and Problem solving
- Decision making
- Teamwork and Project Management
- Time management
- Research and Analysis
- Cost Estimation & Reduction
- Planning and Forecasting
- Learning and Adaptive
- Stakeholder Management
- Quality Assurance
- Process Modelling
- Change Management
- Full Life Cycle Management
- Leadership Team Building & Development
- TOOLS
- Azure Devop
- Balsamiq
- Ms Project
- WBS
- Raid log
- Trello
- Jira
- MS Visio
- Microsoft Office
- Excel
Certification
- Project Management and Business Analysis PRINCE2® and Agile Course, ALMOND CAREER - 2023
- Business Analysis Fundamentals, Udemy Online School - 2022
- Project Management Professional Certificate, Project Management Academy - 2019
Timeline
BUSINESS ANALYST (CONTRACT)
ALMOND MEDIA LIMITED
08.2022 - 01.2023
BUSINESS ANALYST
BIG PICTURE RESOURCES
10.2021 - Current
BUSINESS OPERATIONS/CLIENT SERVICE OFFICER
BIG PICTURE RESOURCES
08.2020 - Current
OPERATIONS ASSISTANT
AEROLAND TRAVEL AND TOURS
09.2018 - 07.2019
OPERATIONS MANAGER
INTERNATIONAL PACKAGING INDUSTRIES OF NIGERIA LTD
08.2017 - 07.2018
PROJECT ASSISTANT
HOMES AND LANDSCAPES LTD AND ART ARISE
07.2017 - 08.2017
Bachelor of Science - Business Administration
Babcock University
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