Microsoft Office Suite
Peju Oni
Small Business Entrepreneur
Lagos
Summary
With a history of high performance and due diligence acquired over a period of over15 years; I have gradually worked my way up the ladder of success in the business world. Learning adeptly and effectively and; efficiently putting to work all that I have learned over time and still learning.
I have more than one start-up experience with admirable results to show for them. My experience spans the down stream Oil Sector to Financial Services & Consultancy, Automobiles and Tech. Being a goal getter; who is excellent at multi tasking, team player and adept at Team leadership; I have learnt overtime to "lead from the back and let others believe they are in front" -(Nelson Mandela); this way, when opportunities are given to other team members to explore and use their initiatives they brainstorm how the leader would approach the problem and thus become solution focused rather than problem focused and by this, more leaders are created from amongst the group/team and everybody shine together as well and learn too.
I have demonstrated admirable communication skills both in writing and in speaking.
In the various industries that I have been privileged to work, I have further acquired excellent reputation for problem solving, thereby improving customers satisfaction and experience and also the overall profitability of the Company.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Country General Manager
SuperGlass Limited
Lagos, Nigeria
11.2017 - Current
- Achieved maximized efficiency after coaching and mentoring a group of about 43 personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring same set of personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations according to stipulations from our US office.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics as obtains in all SuperGlass Franchise Outlets Worldwide.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Secured consistent stock supply through provision of accurate sales forecasts; and managed shipments appropriately from our Orlando Florida HQ.
Business Owner
Dpej Technologies Limited
Lagos, Nigeria
01.2014 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Compiled product and customer data to generate informed profit projections.
- Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Communicated product quality and market comparisons by creating sales presentations.
Head of Technical Operations
SuperGlass Limited, Nigeria
Lagos, Nigeria
01.2015 - 11.2017
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Successfully monitored installation of glasses on heavy equipment such as forklifts, and oversaw repair-works on 16wheeler Trucks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects and overseeing several teams.
- Strengthened communication skills through regular interactions with subordinates.
- Cultivated interpersonal skills by building positive relationships within the organisation.
- Identified issues, analyzed information and provided solutions to problems.
Auto Glass Technician
SuperGlass Limited, Nigeria
Lagos
05.2014 - 12.2014
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Removed particles such as dirt and loose glass from damaged areas.
- Discussed tint and accessories options.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Processed returns of glass and moldings.
- Applied primer, installed/repaired cracked glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Documented all service records and customer information to foster accuracy.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation/repair services.
- Provided quality auto glass polishing services, windshield replacement and crack repair.
- Paid attention to detail while completing assignments.
- Exuded adaptability and proficiency in learning new concepts quickly and efficiently.
Operations Assistant
Ryden Oil Limited
Apapa Lagos, Nigeria
06.2008 - 05.2010
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated regularly with customers regarding account questions and issues.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted with facility scheduling and customer service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with other departments to foster smooth operation of daily processes.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Analyzed and reported on operational data to identify trends and issues.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Utilized Microsoft excel regularly to complete job tasks, developing advanced proficiency.
- Assisted with facility scheduling and customer service.
- Understood key performance indicators and usage to drive results through factory-driven processes at Loading Depots.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mails to promote quicker response to client inquiries.
Teacher Intern
Federal Government; National Youths Service Corps
Bauchi
01.2006 - 01.2007
- Community Vocation Centre, Alkaleri- Bauchi
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
- Observed classes to identify opportunities to back up teacher or help students.
- Developed activities to help students delve into lessons and obtain hands-on experience.
- Helped cultivate learning-focused and welcoming atmosphere for students despite their cultural and socioeconomic background.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Maintained 100% accurate and complete records for over 25 students for 12months.
- Cultivated positive relationships with administration, teaching staff, and students.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Designed lessons for students using various teaching methods and modern classroom technologies.
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
- Observed classes to identify opportunities to back up teacher or help students.
- Facilitated discussions and activities to promote student collaboration and engagement.
- Created and implemented different learning activities to meet needs of different types of learners.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
Administrative Assistant
Hunter Bekks & Associates
Surulere Lagos, Nigeria
03.2005 - 01.2006
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Education
Certified Windshield Technician -
SuperGlass Windshield Repair Inc.Training School
Orlando Florida, USA 01.2014 - 02.2014
Bachelor of Science - Business Administration And Management
Olabisi Onabanjo University
Ogun State Nigeria 09.2001 - 11.2004
National Diploma - Business Administration
Yaba College Of Technology
Lagos Nigeria 10.1996 - 11.1999
YouWIN Awardee - Grant =N=10,000,000
Federal Government of Nigeria
Nigeria 01.2013 - 01.2014
Skills
Staff training/development
undefinedAccomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Affiliations
- Certified Member; National Windshield Repair Association of America (NWRA).
- Red Cross Society Of Nigeria (NGO)
Software
PeachTree Accounting Software
Professional HR & Payroll
Graphics Design
Interests
Travelling, Swimming, Exploring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Country General Manager
SuperGlass Limited
11.2017 - Current
Head of Technical Operations
SuperGlass Limited, Nigeria
01.2015 - 11.2017
Auto Glass Technician
SuperGlass Limited, Nigeria
05.2014 - 12.2014
Business Owner
Dpej Technologies Limited
01.2014 - Current
Certified Windshield Technician -
SuperGlass Windshield Repair Inc.Training School
01.2014 - 02.2014
YouWIN Awardee - Grant =N=10,000,000
Federal Government of Nigeria
01.2013 - 01.2014
Operations Assistant
Ryden Oil Limited
06.2008 - 05.2010
Teacher Intern
Federal Government; National Youths Service Corps
01.2006 - 01.2007
Administrative Assistant
Hunter Bekks & Associates
03.2005 - 01.2006
Bachelor of Science - Business Administration And Management
Olabisi Onabanjo University
09.2001 - 11.2004
National Diploma - Business Administration
Yaba College Of Technology
10.1996 - 11.1999
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