Peculiar Onyemaechi Ukaejelam

Work History

Beauty Salon Manager

Jenny World

02.2019 - Current

Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base by Number%.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Utilized social media accounts and strategic marketing initiatives to promote business and build revenue by Number%.
Recorded weekly supply and inventory needs and made regular orders worth $Amount.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Assistant Manager

Jenny World

01.2017 - 12.2017

Maintained excellent customer service standards to win customer loyalty and retention and build customer base by Number%.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
Recorded weekly supply and inventory needs and made regular orders worth $Amount.
Introduced new methods, practices and systems to reduce turnaround time.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Handled employee scheduling and coverage needs during business hours.
Advertised salon services on social media platforms.

Assistant Salon Manager

Stella's Touch

02.2015 - 12.2016

Advertised salon services on social media platforms.
Devised seasonal promotions and discount packages to increase clientele loyalty base.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Sourced high-quality and trending hair care products for salon, placing orders with suppliers.

Barrister Atulomah and Co

Customer Service Manager

03.2014 - 11.2014

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved concerns with products or services to help with retention and drive sales.
Created and reviewed invoices to confirm accuracy.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Salon Coordinator

Stella's Touch

04.2012 - 12.2013

Achieved results by working with staff to meet established targets.
Worked with management team to implement proper division of responsibilities.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed training, task and process guidelines and communicated clear and concise directions to employees.

Assistant Coordinator

Stella's Touch

04.2011 - 03.2012

Consistently received positive feedback from guests on performance reviews.
Achieved personal sales goals by upselling products to meet individual needs.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
Recorded weekly supply and inventory needs and made regular orders worth $Amount.
Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.

Salon Assistant

Unique Beauty

03.2010 - 12.2010

Collaborated with team members to achieve target results.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Monitored company inventory to keep stock levels and databases updated.
Managed salon's master calendar to organize customer appointments, employee schedules and special events.
Upsold salon products and services to customers through effective communication and successful marketing methods.
Scheduled appointments by phone, email and in person and recommended additional services.
Scheduled employees to maintain adequate coverage during business hours.
Controlled inventory by tracking expenses, purchases and shelf stock.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Promoted business through marketing initiatives and use of social media.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.

Salon Assistant

Great's Beauty Home

04.2009 - 01.2010

Provided exceptional customer service and consistently performed quality services.
Responded to customer inquiries or complaints.
Multitasked and worked at fast pace while demonstrating good judgment and time management skills.
Communicated with salon team, supervisors, vendors and customers.
Delivered services to customer locations within specific timeframes.
Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
Coordinated salon schedules to meet business needs.

Beauty Stylist

Great's Beauty Home

02.2008 - 03.2009

Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Suggested treatments and styles to suit customer appearance and fashion choices.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Summary

Overview

Work History

Beauty Salon Manager

Assistant Manager

Assistant Salon Manager

Barrister Atulomah and Co

Salon Coordinator

Assistant Coordinator

Salon Assistant

Salon Assistant

Beauty Stylist

Education

Higher National Diploma - Computer

Skills

Timeline

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