Peace Emem Ijanmi
Abuja
Summary
Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Care Manager
Charity Care Home
01.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Arranged transportation and documented details of discharge transition plans.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Enhanced patient care by developing and implementing individualized care plans.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
- Evaluated program effectiveness using quality indicators such as patient satisfaction surveys and outcome measures data analysis results.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with store manager to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective pharmacy management.
- Spearheaded and implemented new projects to expand scope of engagement.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Caregiver
Gwagwalada Township Clinic
02.2021 - 12.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
Clerical Officer
Divine Tough Specialist Hospital
01.2020 - 02.2021
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased productivity within the team by creating easy-to-use templates for frequently used formsdocuments.
- Reduced errors in financial documents by thoroughly reviewing invoices before submission to accounting department.
- Maintained employee files in accordance with company policies and legal requirements.
- Contributed to a positive work environment by assisting colleagues with various tasks as needed.
- Improved office efficiency by streamlining document filing systems and managing electronic records.
- Enhanced interdepartmental communication by organizing regular meetings and maintaining clear channels of correspondence.
- Boosted employee morale through thoughtful organization and execution of team-building events.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Environmental Health Technician
Gwagwalada Area Council
01.2019 - 01.2020
- Protected public health by collecting and analyzing samples of water, air, soil, food, and other materials for contaminants or harmful substances.
- Increased public awareness of vector-borne diseases by conducting informative presentations at community events and schools.
- Developed educational materials to promote awareness of environmental health issues among the general public and industry professionals.
- Ensured compliance with environmental regulations by thoroughly inspecting facilities for violations and recommending corrective actions.
- Collaborated with local agencies to investigate environmental complaints and develop solutions to address community concerns.
- Enhanced public safety by identifying and addressing potential health risks in residential, commercial, and industrial settings.
- Collaborated with multidisciplinary teams to design effective strategies for mitigating negative impacts from human activities on the environment.
- Addressed public concerns by responding promptly to inquiries, providing accurate information, and offering guidance on environmental health-related issues.
- Supported businesses in achieving compliance with environmental regulations by providing technical assistance on best practices for pollution prevention.
- Promoted sustainability within the organization through the development of energy-efficient policies and procedures.
- Facilitated the development of stronger relationships between the organization and regulatory agencies through open communication and active participation in meetings.
- Assisted in grant writing endeavors resulting successful funding for new projects aimed at improving community''s overall well-being related to Environmental Health.
- Assisted in emergency response efforts during natural disasters or hazardous materials incidents by providing expert guidance on environmental health risks.
- Improved air quality by conducting thorough environmental health inspections and monitoring industrial sites.
- Reduced hazardous waste by implementing proper waste disposal methods and training staff on sustainable practices.
- Conducted thorough risk assessments in various settings leading to improved understanding of potential exposure pathways for hazardous substances.
- Maintained up-to-date knowledge of local, state, federal laws pertaining to environmental protection ensuring accurate information dissemination.
- Contributed to a healthier work environment for employees by evaluating occupational hazards and recommending improvements to workplace safety measures.
- Prepared summaries and charts by testing and gathering samples and summarizing findings.
- Inspected sanitary conditions at public facilities.
- Collected water samples from semi-processed, processed and raw water.
- Performed statistical analysis of environmental data.
- Monitored emission control devices for proper operation and compliance with state and federal regulations.
- Prepared samples or photomicrographs for testing and analysis.
- Directed activities of workers in laboratory.
- Distributed permits, closure plans or cleanup plans.
- Determined chemical composition and nature of land pollutants by analyzing and collecting soil.
Medical Receptionist
Living Stream Medical Center Gwagwalada
01.2018 - 12.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Caregiving
Veritas University Abuja
Abuja 01.2024
Bachelor Degree in Biology - Bachelor Degree in Biology
University of Abuja
Abuja 01.2017
High School Diploma -
Masters Academy Lekki-Lagos
Abuja 06.2004
Skills
- Care Planning
- Case assessments
- Program Management
- Workflow Coordination
- Service Coordination
- Resource Utilization
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Time Management
- Compassionate Caregiving
- Dementia Care
- Activities of Daily Living
continuing development programmesms
I have successfully completed the following programmes to aid my job as a caregiver
1.CPR,AED, First AID certification
2.ACLS certification
3.BLS Basic life support certification
4.PALS Pediatric advanced life support certification
5.Infection control certification
6.Mental health Awareness certification
7.Blood borne Pathogens certification
Languages
English
Native language
Timeline
Care Manager
Charity Care Home
01.2022 - Current
Caregiver
Gwagwalada Township Clinic
02.2021 - 12.2021
Clerical Officer
Divine Tough Specialist Hospital
01.2020 - 02.2021
Environmental Health Technician
Gwagwalada Area Council
01.2019 - 01.2020
Medical Receptionist
Living Stream Medical Center Gwagwalada
01.2018 - 12.2018
Caregiving
Veritas University Abuja
Bachelor Degree in Biology - Bachelor Degree in Biology
University of Abuja
High School Diploma -
Masters Academy Lekki-Lagos
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