PEACE ODEH

• Coordinated with sales team for better understanding of products and services.
• Organised weekly meetings, enhanced team coordination and collaboration.
• Utilised CRM software to maintain detailed records of customer interactions.
• Managed multiple databases for easier access to client information.
• Improved company-client relationships through regular follow-up communications.
• Increased customer satisfaction by responding promptly to queries.
• Provided out-of-hours support when necessary, increased customer trust and loyalty.

• Streamlined office processes with introduction of new technology tools.
• Maintained high level of professionalism whilst dealing with difficult situations.
• Supported customers during their buying journey, helped remove potential obstacles.
• Updated policies and procedures manual regularly, kept all staff informed about changes.
• Increased customer satisfaction by responding promptly to queries.
• Improved company-client relationships through regular follow-up communications.

Resolved technical issues using effective troubleshooting methods.

• Collaborated with logistics department to ensure timely deliveries.
• Prepared comprehensive reports on customer feedback for management assessment.
• Supported customers throughout buying journeys to eliminate potential obstacles.
• Handled customer complaints, ensuring resolutions within designated timeframes.
• Maintained professionalism in challenging situations.
• Provided out-of-hours support as needed, enhancing customer trust and loyalty.
• Improved company-client relationships through consistent follow-up communications.
• Utilised CRM software to keep detailed records of customer interactions.