Open To Work
Peace Nwaizugbe
Work Preference
Summary
As a dedicated professional with a diverse background in enforcement, and customer service, I am eager to bring my skills to your team. My experience has equipped me with strong communication and problem-solving abilities. I am passionate about fostering positive relationships and driving results. I am excited about the opportunity to contribute to your organization and help achieve its goals with enthusiasm and commitment.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/LOAN OFFICER
OKASH
Lagos,Ikeja, Nigeria
03.2025 - Current
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed customer accounts efficiently.
- Managed customer accounts and updated information accurately.
- Handled escalated complaints with professionalism and care.
- Provided excellent customer service to resolve customer complaints in a timely manner.
ENFORCER/ARISE COLLECTION EXECUTIVE
Arise Business Links Ltd
Ikorodu, Nigeria
09.2021 - 02.2025
- Build sustainable customer relationships by providing quality service, performing on-site activities, cash collection, debt collection, and issuance of receipts to customers.
- Achieved 120% of collection targets consistently over 3 years.
- Enhanced customer relationships, boosting retention by 30%.
- Trained and mentored new team members, improving team performance.
- Negotiated payment plans, resulting in a 40% increase in collections.
- Developed effective communication strategies, enhancing client engagement.
- Recognized as top performer in quarterly reviews for 2 consecutive years.
- Collaborated with cross-functional teams to resolve disputes swiftly.
- Maintained compliance with regulations, ensuring zero legal issues.
- Developed engaging lesson plans that boosted student participation by 30%.
- Facilitated discussions that encouraged diverse perspectives and inclusivity.
- Ikeja Electric Plc - Ikorodu, Nigeria
HISTORY TEACHER NYSC
Oyo State
Ibadan, Nigeria
03.2020 - 03.2021
- Organized educational programs to aid students' academic growth.
- Created a positive classroom environment that promoted respect and curiosity.
- Developed engaging history curriculum that boosted student interest.
- Implemented innovative teaching methods, enhancing student participation.
- Created a positive classroom environment, leading to a decrease in absences.
- Collaborated with colleagues to enhance interdisciplinary learning experiences.
- Ojoo, Ibadan Nigeria
RECEPTIONIST
EMMANUEL ADEBAYO LAW FIRM
Lagos, Nigeria
08.2019 - 11.2019
- Managed front desk operations, enhancing customer satisfaction.
- Streamlined appointment scheduling, increasing efficiency.
- Developed strong client relationships, boosting companies finance.
- Resolved customer inquiries swiftly, achieving a 95% satisfaction rate.
- Maintained a professional environment, contributing to a positive brand image.
- Lagos, Nigeria
Education
B.A (Ed) - History and Diplomatic Studies
Tai Solarin University of Education
01.2019
Senior School Certificate Examination -
Command Day Secondary School
01.2012
Primary School Leaving Certificate -
Caleb International School
01.2006
Skills
- Team Leadership
- Verbal communication
- Self-motivated
- Extremely organized
- Customer Relationship Building
- B2B Sales
- Lead Generation
- Energy Market Knowledge
- Complaint resolution
- Escalation handling
- Time management
Accomplishments
- Top performer in 2022
- Staff of the Year in 2023
- Best Collector April 2026
Languages
- Yoruba
- English
Hobbies and Interests
- Music
- Traveling
- Reading motivational books
- Socializing with friends
Timeline
CUSTOMER SERVICE REPRESENTATIVE/LOAN OFFICER
OKASH
03.2025 - Current
ENFORCER/ARISE COLLECTION EXECUTIVE
Arise Business Links Ltd
09.2021 - 02.2025
HISTORY TEACHER NYSC
Oyo State
03.2020 - 03.2021
RECEPTIONIST
EMMANUEL ADEBAYO LAW FIRM
08.2019 - 11.2019
Primary School Leaving Certificate -
Caleb International School
Senior School Certificate Examination -
Command Day Secondary School
B.A (Ed) - History and Diplomatic Studies
Tai Solarin University of Education