PEACE ENWERE
Lagos,Nigeria
Summary
Results-oriented professional with expertise in HR practices, office management, and digital marketing. Experienced in maintaining confidentiality, enhancing customer service, and streamlining operations. Holds certifications in Software Engineering and Data Analytics, committed to leveraging skills to support organisational growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Administrator / Social Media Coordinator
Icon Properties Network and Services Limited
Lekki, Lagos, Nigeria
2024.07 - Current
- Handled sensitive information with discretion to ensure confidentiality was upheld at all times.
- Resolved minor technical issues promptly to facilitate smooth workflow and prevent delays.
- Processed expense reports to maintain accurate financial records consistently.
- Processed expense reports, resulting in accurate financial records that were maintained consistently.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Streamlined office operations by implementing efficient administrative procedures.
- Contributed towards apositive work environment by maintaining cleanliness and orderliness in shared spaces.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Organised important company meetings, leading to improved communication across departments.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Improved record-keeping system with attention to detail and thoroughness.
- Managed crises effectively, mitigating damage to brand reputation online.
- Monitored industry trends for incorporation into our social media strategy.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Influenced positive brand perception by promptly addressing customer concerns on social platforms.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Boosted customer engagement with effective management of all social media platforms.
- Managed sensitive information and ensured confidentiality in all communications.
- Streamlined office operations by implementing effective administrative procedures.
- Developed and executed strategic social media campaigns to increase brand visibility.
- Coordinated hiring and training processes to build a successful administrative team.
Customer Service Executive
DEANSHIP EXCHANGE
Lagos, Nigeria
2020.11 - 2023.12
- Offered administrative support to the management team, resulting in enhanced operations.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Responded promptly to emails, letters, and phone calls; facilitated seamless external communication.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Managed difficult situations for positive outcomes.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Performed administrative duties efficiently; this included managing schedules, organising files, and drafting correspondence.
- Developed strong product knowledge; customers appreciated the extra information.
- Recorded customer interactions, providing valuable data for management review.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Conducted customer surveys to gather feedback on service experience improvement.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Maintained up-to-date client records in database systems.
- Actioned customer feedback to enhance contact centre service provisions.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Entered, updated, and removed customer information to keep accounts current.
Education
Bachelor of Science - Banking and Finance
Abia state University
Abia state, Nigeria 2014.11 - 2018.09
Skills
- Discretion and confidentiality
- Customer service
- Communication proficiency
- Leadership skills
- E-commerce platforms
- IT infrastructure understanding
- Data analysis
- Microsoft Office Suite proficiency
- Project Management
- Database management
- Record-keeping
- Knowledge of hr practices
- Office equipment operation
Websites
Languages
English
Fluent
Affiliations
- Traveling
- Networking
- Reading
- Surfing the internet
- Researching
- Reading
- Volunteering
Certification
Software EngineerING
alx_africa (Issued Aug 2024)
AI Career Essentials
alx_africa (Issued Jul 2024)
Data Analytics and Business Analytics 2.0
Elite Global AI (Issued Jul 2024)
Frontend Development
TS Academy
Power BI Beginner to Pro Workshop
Pragmatic Works
References
References available upon request.
Custom
A results-driven professional combining administrative expertise with digital innovation, backed by certifications in Software Engineering, AI, and Data Analytics. I specialize in optimizing operations, building strong online brands, and using data-driven strategies to accelerate business growth and engagement.
Timeline
Administrator / Social Media Coordinator
Icon Properties Network and Services Limited
2024.07 - Current
Customer Service Executive
DEANSHIP EXCHANGE
2020.11 - 2023.12
Bachelor of Science - Banking and Finance
Abia state University
2014.11 - 2018.09