Peace Enoh
Business Analyst
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
9
9
years of professional experience
4
4
Certificates
Work History
Key Account Specialist
DATAPEX DRIFTY TECHNOLOGIES (BUYPOWER.NG), ABUJA
Abuja, FCT
11.2023 - Current
- Manage strategic relationships with 20 plus enterprise clients in payments and financial services, achieving 15 percent increase in user retention and 12 percent revenue growth through identifying cross-selling opportunities
- Analyze client feedback and usage data using advanced Excel techniques including VLOOKUP, pivot tables, and data visualization to identify trends and inform product development decisions
- Translate business and operational needs from stakeholders into clear requirements, collaborating with technical teams to implement three new app functionalities that improved user engagement
- Facilitate compliance-driven product improvements by reviewing regulatory requirements and gathering user feedback, reducing service errors by 18 percent within control environment
- Bridge communication between enterprise clients and internal development teams, ensuring timely requirement clarification that reduced project turnaround time by 15 percent
- Utilize CRM systems to monitor client communications, document account requirements, track SLAs, and resolve issues through cross-functional collaboration with operations and development teams
Business Analyst (Volunteer)
7VEN OAKS LIMITED, UK
United Kingdom
03.2025 - 08.2025
- Applied professional BA methodologies across full project lifecycle from inception to delivery for live e-commerce platform, collaborating with development teams using Agile Scrum framework through sprint planning and daily standups
- Engaged with multiple stakeholders using effective questioning techniques to uncover business needs and document clear requirements, achieving 90 percent satisfaction rating on functionality and user experience
- Created user stories and acceptance criteria in Azure DevOps while utilizing Jira for backlog management and progress tracking, ensuring alignment between business goals and technical deliverables
- Facilitated requirement gathering workshops and designed process maps, business process models, and wireframes to visualize workflows and secure stakeholder buy-in before development
- Conducted comprehensive market research revealing 40 percent product adoption potential and 25 percent market share growth opportunity, informing strategic recommendations
- Delivered actionable recommendations that enhanced usability and reduced operational inefficiencies, contributing to smoother solution adoption and successful implementation
Customer Support Specialist
DATAPEX DRIFTY TECHNOLOGIES (BUYPOWER.NG), ABUJA
Abuja, FCT
06.2023 - 11.2023
- Streamlined support operations using Excel macros and CRM tools to consolidate user profiles and maintain comprehensive system documentation for operational continuity
- Managed inter-departmental escalations for critical issues, achieving 100 percent SLA compliance for major accounts through effective coordination
- Trained new employees on payment technologies, system workflows, and compliance procedures to ensure consistent service delivery
- Built expertise in payment industry tools and platforms through continuous training, enhancing technical knowledge and customer service capabilities
Cash Operations Team Lead
UNITED BANK FOR AFRICA, JOS
Jos, Plateau State
02.2019 - 01.2020
- Directed daily reconciliation of over 100 million Naira in cash transactions using advanced Excel formulas, achieving zero audit variances over 12 months
- Implemented fraud prevention controls and risk management procedures that reduced unauthorized cash handling incidents
- Collaborated with internal audit and compliance teams to ensure adherence to regulatory requirements, internal policies, and control frameworks
- Oversaw day-to-day team operations, improving turnaround time for cash reconciliation by 25 percent through process optimization
- Implemented structured onboarding and performance evaluations for staff, improving team performance consistency and operational efficiency
- Negotiated vendor SLAs and reviewed service quality metrics, ensuring 95 percent uptime for cash supply and logistics operations
Customer Service Officer
UNITED BANK FOR AFRICA, JOS
Jos, Plateau State
12.2016 - 01.2019
- Resolved over 300 monthly customer issues across digital and physical channels, maintaining 90 percent plus satisfaction rate
- Promoted tailored banking solutions based on customer profiles, contributing to 15 percent growth in product sales
- Ensured data accuracy for over 1,500 customer accounts, achieving full compliance with Central Bank of Nigeria standards
- Supported customers with account setups, payments, and system-related inquiries using CRM and order management tools.
- Trained staff on operating procedures and company services.
Education
Project Management and Business Analysis PRINCE2 and Agile Course -
ALMOND CAREERS
Nigeria01.2025
Master of Science (MSc) - International Business
UNIVERSITY OF NOTTINGHAM
UK01.2015
Bachelor of Science (BSc) - Banking and Finance
BABCOCK UNIVERSITY
Nigeria01.2012
Skills
Core Business Analysis Skills
Business Process Analysis and Modelling, Requirement Gathering and Documentation, Gap Analysis and Process Improvement, User Story Creation and Acceptance Criteria, Process Mapping and Workflow Visualization, Data Analysis and Interpretation, Risk Management and RAID Log Creation
Methodologies and Frameworks
Agile Methodology including Scrum and Kanban, PRINCE2 Principles, Change Management Practices
Industry Knowledge
Financial Services Industry, Payments Industry and Payment Technologies, Banking Operations and Compliance, Data Integration Concepts including APIs, Policy Frameworks and Regulatory Requirements
Tools and Technologies
Microsoft Office Suite (Excel, Azure DevOps, Jira, Trello, MS Project, CRM Systems)
Core Competencies
Stakeholder Management and Communication, Effective Questioning Techniques, Problem Solving and Critical Thinking, Cross-Functional Collaboration, Prioritization and Time Management
Languages
English
Bilingual or Proficient (C2)
Certification
Practical Training in Business Analysis, with focus on the Practical Elements of PRINCE 2 and AGILE (SCRUM) Delivery Methodology and Framework.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practical Training in Business Analysis, with focus on the Practical Elements of PRINCE 2 and AGILE (SCRUM) Delivery Methodology and Framework.
08-2025
Business Analyst (Volunteer)
7VEN OAKS LIMITED, UK
03.2025 - 08.2025
Key Account Specialist
DATAPEX DRIFTY TECHNOLOGIES (BUYPOWER.NG), ABUJA
11.2023 - Current
Customer Support Specialist
DATAPEX DRIFTY TECHNOLOGIES (BUYPOWER.NG), ABUJA
06.2023 - 11.2023
Business Analysis Basics
03-2023
Introduction to Project Management
07-2022
Business Analytics with Excel
09-2021
Cash Operations Team Lead
UNITED BANK FOR AFRICA, JOS
02.2019 - 01.2020
Customer Service Officer
UNITED BANK FOR AFRICA, JOS
12.2016 - 01.2019
Master of Science (MSc) - International Business
UNIVERSITY OF NOTTINGHAM
Bachelor of Science (BSc) - Banking and Finance
BABCOCK UNIVERSITY
Project Management and Business Analysis PRINCE2 and Agile Course -
ALMOND CAREERS