Peace Amaife
Certified Executive\customer Support Virtual Assistant
Benin City, Edo,ED
Summary
A professional entry-level administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
3
3
years of professional experience
1
1
Language
Work History
Virtual Assistant
ALX Africa
05.2025 - 07.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Researched topics and events to support supervisor's work agenda and projects.
- Executed travel arrangements by researching and booking flights and accommodations.
Nysc
Aimienota Secondary School
09.2024 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Joe Capable Industries Ikeja
06.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Telemarketing Executive
Lagracia Limited Nigeria
06.2022 - 05.2023
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
Education
Virtual Assistant
ALX AFRICA
Lagos, Lagos07-2025
Bachelor of Arts - English Education
Imo State U Niversity
Imo State 04.2001 -
Skills
Active listening
Time-management
Tech savviness
Proactive communicator
Adaptability and flexibility
Problem-solving
Customer service
Product knowledge
Live chat support
Client relations
Administrative support
Organizational skills
Timeline
Virtual Assistant
ALX Africa
05.2025 - 07.2025
Nysc
Aimienota Secondary School
09.2024 - 07.2025
Customer Service Representative
Joe Capable Industries Ikeja
06.2023 - 07.2024
Telemarketing Executive
Lagracia Limited Nigeria
06.2022 - 05.2023
Bachelor of Arts - English Education
Imo State U Niversity
04.2001 -
Virtual Assistant
ALX AFRICA