Summary
Overview
Work History
Education
Skills
Timeline
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Peace Amaife

Peace Amaife

Certified Executive\customer Support Virtual Assistant
Benin City, Edo,ED

Summary

A professional entry-level administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.

Overview

3
3
years of professional experience
1
1
Language

Work History

Virtual Assistant

ALX Africa
05.2025 - 07.2025
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Executed travel arrangements by researching and booking flights and accommodations.

Nysc

Aimienota Secondary School
09.2024 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

Joe Capable Industries Ikeja
06.2023 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Telemarketing Executive

Lagracia Limited Nigeria
06.2022 - 05.2023
  • Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
  • Improved customer retention rates by offering personalized solutions based on their unique needs.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.

Education

Virtual Assistant

ALX AFRICA
Lagos, Lagos
07-2025

Bachelor of Arts - English Education

Imo State U Niversity
Imo State
04.2001 -

Skills

Active listening

Timeline

Virtual Assistant

ALX Africa
05.2025 - 07.2025

Nysc

Aimienota Secondary School
09.2024 - 07.2025

Customer Service Representative

Joe Capable Industries Ikeja
06.2023 - 07.2024

Telemarketing Executive

Lagracia Limited Nigeria
06.2022 - 05.2023

Bachelor of Arts - English Education

Imo State U Niversity
04.2001 -

Virtual Assistant

ALX AFRICA

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Peace AmaifeCertified Executive\customer Support Virtual Assistant