Peace Akpabio
Customer-focused professional skilled in VoIP technologies, helpdesk operations, and CRM software. Excels in problem-solving and telephonic communication to enhance customer experiences. Experienced in Microsoft Suite, email administration, and social media, with a strong ability to manage pressure and resolve complaints. Knowledgeable in customer education, onboarding, and follow-up strategies, driving operational efficiency and customer satisfaction.
Accomplished Customer Service Representative of 4 years+, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Friendly and driven professional with strong communication and problem-solving skills, combined with a solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in a Customer Service Representative role.
Work history
Customer service representative
2 Years 3 Months- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers in making informed decisions by providing detailed product information.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Trained new hires for improved productivity and efficiency on the job floor.
Customer service representative
4 Years 5 Months- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Performed administrative duties contributing towards smooth store operations.
- Streamlined processes through efficient record keeping.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Operated switchboard systems successfully to manage high call volumes.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Trained new hires for improved productivity and efficiency on the job floor.
Skills
Education
Bachelor of Science - ACCOUNTING
Languages
Affiliations
- Communicating and interacting with people
- Solving problems
- Team collaboration