Paul Terver Ajekwe

Work History

Administrative Manager

Ogobia Drilling Services

Abuja, FCT

06.2019 - Current

Working closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Collaborate in development of Company's Operational procedures.
Implement policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Demonstrate excellent network and relationship building with both external and internal customers.
Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Act as liaison between multiple departments to support operational productivity and represent corporation.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Aggregated and analyzed data related to administrative costs to prepare monthly/yearly budgets for corporate-level management.
Organized international and domestic travel arrangements for staff members.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using excel.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Deputy Manager/Regional Head

08.2017 - 05.2019

Nigerian Export Import Bank, Makurdi Regional Office － Makurdi, Benue.
Worked closely with customers to understand needs and resolve diverse issues.
Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
Oversaw and mentored business development staff including delegation to optimize performance.
Reviewed creditworthiness and risks associated with potential business transactions, with a view to providing mitigants to identify risks for structured project and trade finance transactions.
Recommended approval or disapproval of different loan types based on established criteria.
Performed site evaluations, customer surveys and team audits.
Facilitated and managed business plan development based on market and industry research in the region.
Compiled and submitted monthly and yearly activity reports of the region.
Identified business development opportunities and implemented effective strategy for client acquisition.
Attended conferences, seminars and trade association meetings to represent company and promote products.
Contacted potential customers via telephone, email and in-person inquiries.
Strengthened office supply management and maintenance protocols to improve budget adherence.
Assisted with budget preparation and management at the region.
Determined and tracked budget expenses with accuracy and transparency.
Managed cost reduction strategies in consumables.
Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
Managed diverse administrative, financial and documentation requirements.
Managed incoming reports, letters and file archives at the region.
Prospected and secured properties for the region's new office, coordinated construction phases and successfully opened the office.
Planned and presented the region's annual business, marketing and budget projections for management consideration.
Developed and implement dynamic regional strategic expansion plan by establishing information desk at the Plateau State Microfinance and Development Agency (PLASMIDA) office in Jos.
Carried out any other assignment as may be assigned by Management from time to time.

Assistant Manager

FCT

08.2014 - 08.2017

Nigerian Export Import Bank － Abuja,,.
Reviewed creditworthiness and risks associated with potential business transactions, with a view to providing mitigants to identify risks.
Assessed finance projects by recommending solutions, identifying risks and monitoring adherence to implementation plans and strategic objectives.
Undertook pre-appraisal, monitoring and due diligence visits on financed projects with the view of preparing appropriate reports and further consideration by Management.
Presented and defended credit memos to the Management Credit Committee.
Prepared weekly, monthly, annual and ad-hoc reports on the management and performance of the department's portfolio.
Submitted reports to management to aid in business decision-making and planning.
Contributed to the design and maintenance of the department's portfolio data base.
Prepared offer letters to clients for approved transactions.
Followed up with customers for timely fulfilment of pre-disbursement conditions.
Monitored project implementations.
Periodic conducted review on the performance of the department's portfolio.
Ensured repayment of Facilities as and when due.
Helped with planning schedules for Head of Department amendment and adoption.
Interacted with customers at various events, including trade shows, seminars and workshops.
Mitigated risk by ensuring regulatory compliance for required licensing.
Perform any other function as may be directed.

Export Credit Officer I

FCT

06.2013 - 08.2014

Nigerian Export Import Bank － Abuja,,.
Conducted credit reviews on clients to assess financial conditions.
Presented key information to credit management committee and the executive team for loan recommendations.
Collected and organized all loan documents for underwriting.
Assessed customer credit files regularly to review receivables.
Monitored and maintained compliance with internal controls and government regulations.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Processed all departmental mail outs of award packages.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Maintained status reports, providing management with updated information for client projects.
Increased accuracy by verifying data while processing incoming and outgoing checks and funds transfers.
Monitored and tracked project performance database with spreadsheets to generate reports and keep management informed of important trends.
Carried out any other assignment that may be assign from time to time.

Head of Branch Operations

Mainstreet Bank Limited

05.2012 - 05.2013

Enforce and optimized internal policies and procedures as set by the bank to maintain efficiency and responsiveness to customers' demands at the branch.
Oversaw branch team with three customer service representatives and five personal bankers and implemented training for all new employees.
Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.
Prepared operational and risk reports to help management make proactive decisions.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Conducted annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Assessed, optimized and elevated operations to target current and expected demands.
Generated daily operational reports for corrective action or continuous improvement.
Monitored progress by establishing plans, budgets and measuring results.
Improved productivity initiatives, managing budgets and accounts.
Built and maintained loyal, long-term customer relationships through effective account management.
Supervised property entrances and exits and monitored employee safety.
Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
Assessed company security risks and developed actionable solutions to be presented to management.
Carried out any other assignment that may be assign from time to time.

Head Teller/Transaction Support Officer

Mainstreet Bank Limited

02.2010 - 05.2012

Suleja Main Branch － Suleja, Niger.
Verified amounts and integrity of every cheque/cash withdrawal and funds transfer.
Maintained optimal financial controls by securing funds and making accurate transactions.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Conducted special service and account transactions for customers, including ordering cheques and placing stop payment orders.
Reduced transaction errors by more than 80% by double checking transactions ledgers.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Trained five new staff in banking procedures in 2012.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
Kept close eye on financial and operational performance of investment funds to maintain portfolio targets.
Earned reputation for good attendance and hard work.

Bank Teller

Afribank Nigeria Plc

, FCT

05.2009 - 02.2010

Counted as much as N10.0 million in daily funds with manual and machine-assisted methods.
Verified amounts and integrity of every cheque/cash withdrawal or funds transfer.
Processed twenty customer transactions hourly while demonstrating extreme attention to detail.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Reconciled cash and cheques against computer records at end of shift.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Received cash and chequess for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Entered transactions into computer and issued customer receipts.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 90%.
Recommended bank products and services to current and prospective customers.

Customer Service Officer

FCT

02.2007 - 05.2009

Afribank Nigeria Plc, Area 7 Branch － Abuja,,.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Reviewed customer interactions and activity reports to identify and address concerns.
Handled 100+ customer inquiries each day while maintaining strong productivity and performance targets.
Explained benefits and advantages of different product and service offerings to customers.
Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Answered questions from customers by phone and email, offering company details and policy information as requested.
Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Geography Teacher/House and Game Master

Ebunoluwa International School Ofatedo

, Osun

02.2006 - 01.2007

Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student learning.
Established and enforced rules for behavior and procedures for maintaining order among class of students.
Collaborated with fellow educators in valuable knowledge sharing sessions focused on improving student success.
Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Organised extra curriculum activities for boarding students.

Geography Teacher

CAC Grammar School National Youth Service Corp － Ede

03.2005 - 02.2006

Summary

Overview

Work History

Administrative Manager

Deputy Manager/Regional Head

Assistant Manager

Export Credit Officer I

Head of Branch Operations

Head Teller/Transaction Support Officer

Bank Teller

Customer Service Officer

Geography Teacher/House and Game Master

Geography Teacher

Education

MBA - undefined

Post Graduate Diploma Management - undefined

Bachelor of Science - Geography

Skills

Certification

Work Availability

Timeline

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