Paul Terver Ajekwe
Manager
Abuja,FCT
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced and dedicated operations expert with over 10 years of experience in banking and finance. Experienced in import and export finance, project management, operational management, customer service, credit administration, and performance improvement. Skilled in providing quality administrative support. Adept in dealing with complex issues and challenges, problem solving, and bringing suggestions that enhances performance.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Administrative Manager
Ogobia Drilling Services
Abuja, FCT
06.2019 - Current
- Working closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Collaborate in development of Company's Operational procedures.
- Implement policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Demonstrate excellent network and relationship building with both external and internal customers.
- Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Act as liaison between multiple departments to support operational productivity and represent corporation.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Aggregated and analyzed data related to administrative costs to prepare monthly/yearly budgets for corporate-level management.
- Organized international and domestic travel arrangements for staff members.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using excel.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Deputy Manager/Regional Head
08.2017 - 05.2019
- Nigerian Export Import Bank, Makurdi Regional Office － Makurdi, Benue.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
- Oversaw and mentored business development staff including delegation to optimize performance.
- Reviewed creditworthiness and risks associated with potential business transactions, with a view to providing mitigants to identify risks for structured project and trade finance transactions.
- Recommended approval or disapproval of different loan types based on established criteria.
- Performed site evaluations, customer surveys and team audits.
- Facilitated and managed business plan development based on market and industry research in the region.
- Compiled and submitted monthly and yearly activity reports of the region.
- Identified business development opportunities and implemented effective strategy for client acquisition.
- Attended conferences, seminars and trade association meetings to represent company and promote products.
- Contacted potential customers via telephone, email and in-person inquiries.
- Strengthened office supply management and maintenance protocols to improve budget adherence.
- Assisted with budget preparation and management at the region.
- Determined and tracked budget expenses with accuracy and transparency.
- Managed cost reduction strategies in consumables.
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Managed diverse administrative, financial and documentation requirements.
- Managed incoming reports, letters and file archives at the region.
- Prospected and secured properties for the region's new office, coordinated construction phases and successfully opened the office.
- Planned and presented the region's annual business, marketing and budget projections for management consideration.
- Developed and implement dynamic regional strategic expansion plan by establishing information desk at the Plateau State Microfinance and Development Agency (PLASMIDA) office in Jos.
- Carried out any other assignment as may be assigned by Management from time to time.
Assistant Manager
FCT
08.2014 - 08.2017
- Nigerian Export Import Bank － Abuja,,.
- Reviewed creditworthiness and risks associated with potential business transactions, with a view to providing mitigants to identify risks.
- Assessed finance projects by recommending solutions, identifying risks and monitoring adherence to implementation plans and strategic objectives.
- Undertook pre-appraisal, monitoring and due diligence visits on financed projects with the view of preparing appropriate reports and further consideration by Management.
- Presented and defended credit memos to the Management Credit Committee.
- Prepared weekly, monthly, annual and ad-hoc reports on the management and performance of the department's portfolio.
- Submitted reports to management to aid in business decision-making and planning.
- Contributed to the design and maintenance of the department's portfolio data base.
- Prepared offer letters to clients for approved transactions.
- Followed up with customers for timely fulfilment of pre-disbursement conditions.
- Monitored project implementations.
- Periodic conducted review on the performance of the department's portfolio.
- Ensured repayment of Facilities as and when due.
- Helped with planning schedules for Head of Department amendment and adoption.
- Interacted with customers at various events, including trade shows, seminars and workshops.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Perform any other function as may be directed.
Export Credit Officer I
FCT
06.2013 - 08.2014
- Nigerian Export Import Bank － Abuja,,.
- Conducted credit reviews on clients to assess financial conditions.
- Presented key information to credit management committee and the executive team for loan recommendations.
- Collected and organized all loan documents for underwriting.
- Assessed customer credit files regularly to review receivables.
- Monitored and maintained compliance with internal controls and government regulations.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Processed all departmental mail outs of award packages.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
- Maintained status reports, providing management with updated information for client projects.
- Increased accuracy by verifying data while processing incoming and outgoing checks and funds transfers.
- Monitored and tracked project performance database with spreadsheets to generate reports and keep management informed of important trends.
- Carried out any other assignment that may be assign from time to time.
Head of Branch Operations
Mainstreet Bank Limited
05.2012 - 05.2013
- Enforce and optimized internal policies and procedures as set by the bank to maintain efficiency and responsiveness to customers' demands at the branch.
- Oversaw branch team with three customer service representatives and five personal bankers and implemented training for all new employees.
- Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.
- Prepared operational and risk reports to help management make proactive decisions.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Conducted annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Assessed, optimized and elevated operations to target current and expected demands.
- Generated daily operational reports for corrective action or continuous improvement.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Supervised property entrances and exits and monitored employee safety.
- Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
- Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Carried out any other assignment that may be assign from time to time.
Head Teller/Transaction Support Officer
Mainstreet Bank Limited
02.2010 - 05.2012
- Suleja Main Branch － Suleja, Niger.
- Verified amounts and integrity of every cheque/cash withdrawal and funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Conducted special service and account transactions for customers, including ordering cheques and placing stop payment orders.
- Reduced transaction errors by more than 80% by double checking transactions ledgers.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Trained five new staff in banking procedures in 2012.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
- Kept close eye on financial and operational performance of investment funds to maintain portfolio targets.
- Earned reputation for good attendance and hard work.
Bank Teller
Afribank Nigeria Plc
, FCT
05.2009 - 02.2010
- Counted as much as N10.0 million in daily funds with manual and machine-assisted methods.
- Verified amounts and integrity of every cheque/cash withdrawal or funds transfer.
- Processed twenty customer transactions hourly while demonstrating extreme attention to detail.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Reconciled cash and cheques against computer records at end of shift.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Received cash and chequess for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Entered transactions into computer and issued customer receipts.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 90%.
- Recommended bank products and services to current and prospective customers.
Customer Service Officer
FCT
02.2007 - 05.2009
- Afribank Nigeria Plc, Area 7 Branch － Abuja,,.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Handled 100+ customer inquiries each day while maintaining strong productivity and performance targets.
- Explained benefits and advantages of different product and service offerings to customers.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Geography Teacher/House and Game Master
Ebunoluwa International School Ofatedo
, Osun
02.2006 - 01.2007
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student learning.
- Established and enforced rules for behavior and procedures for maintaining order among class of students.
- Collaborated with fellow educators in valuable knowledge sharing sessions focused on improving student success.
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
- Organised extra curriculum activities for boarding students.
Geography Teacher
CAC Grammar School National Youth Service Corp － Ede
03.2005 - 02.2006
Education
MBA - undefined
Post Graduate Diploma Management - undefined
Bachelor of Science - Geography
- Heath Safety and Environment Level 1,2&3
- Superior Customer Service
- Leading a Project Team and Project Management
- Credit Appraisal, Evaluation and Monitoring Techniques
- Excellence in Small & Medium Enterprises Lending
- Small & Medium Enterprises Credit Management
- Compulsory Annual Anti-Money Laundering/Combating Financing Institutions (AML/CFI)
- Customer Due Diligence, Monitoring and Transaction Reporting
- Strengthening Development Financial Institutions capability in Project Management
- Financial Analysis And Modelling
- Leadership and People Management
- Management of Conflict of Interest in Debt Management
- Work Attitude and Value Enhancement
- Coaching and Mentoring
- Business Etiquette
- Sustainable Banking: Environment and Social Risk Management
- Workplace Safety, Emergency First Aid and Fire Evacuation drill.
- Disaster Risk Reduction and Management.
- Basic banking operation
Skills
MS OfficeTeam managementProject organizationBusiness plan developmentInterpersonal skills
Documentation and control
Budgeting
Business administration
Database administration
Project Management
Office management
Travel coordination
Task delegation
Cost analysis and savings
Performance improvements
Process and procedure development
Purchasing and planning
Skilled in mediation
Decision-making capabilities
Contract Management
Operations management
Inter-department collaboration
Research and due diligence
Customer-focused
Certification
HSE 1,2&3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HSE 1,2&3
06-2020
Administrative Manager - Ogobia Drilling Services
06.2019 - Current
Deputy Manager/Regional Head -
08.2017 - 05.2019
Assistant Manager - FCT
08.2014 - 08.2017
Export Credit Officer I - FCT
06.2013 - 08.2014
Head of Branch Operations - Mainstreet Bank Limited
05.2012 - 05.2013
Head Teller/Transaction Support Officer - Mainstreet Bank Limited
02.2010 - 05.2012
Bank Teller - Afribank Nigeria Plc
05.2009 - 02.2010
Customer Service Officer - FCT
02.2007 - 05.2009
Geography Teacher/House and Game Master - Ebunoluwa International School Ofatedo
02.2006 - 01.2007
Geography Teacher - CAC Grammar School National Youth Service Corp － Ede
03.2005 - 02.2006
Nasarawa State University Keffi － Nigeria - MBA,
Nasarawa State University Keffi - Post Graduate Diploma Management,
Benue State University Makurdi － Nigeria - Bachelor of Science, Geography