Paul Smith Eigbefoh
Lagos,LA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director, Business Operation
Smash Technology
01.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
General Manager of Operations
CapitalPlus Investment Services Limited
01.2012 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
Director, Business Development
Toaks Communication Limited
01.2010 - 01.2011
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Conducted market research to identify new opportunities for business expansion and diversification.
- Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
- Spearheaded product development initiatives, ensuring alignment with current market demand and future growth potential.
- Implemented innovative marketing strategies to elevate brand awareness and credibility within the industry.
- Analyzed competitor strategies to develop countermeasures that ensured continued market dominance.
- Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
- Guided team members towards professional growth through personalized career development plans aimed at nurturing their skills and talents.
- Optimized pricing models for maximum profitability without compromising on customer value perception.
Managing Partner
Expressview Microfinance Ghana Limited
01.2008 - 01.2010
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
Head, Business Development
Allied Trust Microfinance Bank Limited
01.2006 - 01.2008
- Increased revenue by developing and implementing strategic business development plans.
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Collaborated with other departments to ensure seamless execution of company initiatives.
- Influenced key stakeholders both internally and externally, securing support for vital projectsinitiatives.
- Expanded company presence in new markets by identifying opportunities and establishing partnerships.
- Negotiated contracts with vendors for optimal pricing, improving profit margins across the organization.
- Championed continuous improvement within the organization by embracing innovation and out-of-the-box thinking.
- Contributed to product development efforts by providing valuable input on customer needs and preferences.
- Analyzed competitor activities to identify potential threats or opportunities within the marketplace.
- Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Mentored junior team members, fostering their professional growth and skill development.
- Implemented sales strategies, leading to increased market share and overall growth.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Head Finance/Account
Accent Financier Limited
01.2002 - 01.2005
Customer's Relation/Account Officer
All States Bank PLC
01.1999 - 01.2002
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Responded to requests for information and resolved issues quickly.
- Increased client satisfaction by providing timely and accurate financial reports.
- Assisted in budget preparation and monitoring, contributing to cost-saving measures across the organization.
- Supported month-end closing activities by preparing accurate and comprehensive journal entries as required under GAAP guidelines.
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Managed fixed asset records, including depreciation schedules and periodic physical inventory counts, ensuring accurate representation of company assets on financial statements.
Education
Master of Science - Business Administration
ESCT University Benin Repiblic
Benin Republic06.2023
Bachelor of Science - Business Administration
ESCT University Benin Repiblic
Benin Republic08.2017
High School Diploma -
Dairy Farm Secondary School
Agege, LA06.1998
First Leaving School Certificate -
Sanngo Primary School
Agege, Lagos01.1992
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Project Management
Team Management
Business Planning
Organizational Development
Staff Management
Project Coordination
Creativity and Innovation
Negotiation
Zip Code
Lagos State
Country
Nigeria
Seniormanagementskill
Innovative and conceptual thinker with broad base expertise in startup, Operation, Finance and business development and Marketing, proven ability to quickly analyze key business drive and develop strategies to grow the bottom line. Highly intensive, energetic leader known for ability to envision and create successful outcome in complex situation. Demonstration of initiatives, Self motivation and good judgment.
Planningandexecutingprojects
Impressive influence and personal impact, ability to function in a multinational environment and work under pressure, tenacious commitment to drive income, profits and market share growth.
Street
6A Roxbury Estate Orchid Road Lekki
Personal Information
- Date of Birth: 01/24/1980
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
References
- Pastor Samuel Olayinka
General Overseer, Garden of Blessings Church,
Oke-Ira Ogba, Lagos State, Nigeria, 08033191670
- Mrs Bridget Jaja
Highgate Apartment, Wuye Abuja
09060689458
Certification
- [Area of certification], [Company Name] - [Timeframe]
Football
Football has been a beloved hobby of mine for as long as I can remember. From the thrill of scoring a goal to the camaraderie of playing on a team, the sport has brought me immense joy and personal growth over the years. In this document, I'll take you on a journey through my passion for football, sharing my experiences, the benefits I've gained, and the memories I'll cherish forever.
Languages
English
Proficient
C2
Timeline
Director, Business Operation
Smash Technology
01.2018 - Current
General Manager of Operations
CapitalPlus Investment Services Limited
01.2012 - Current
Director, Business Development
Toaks Communication Limited
01.2010 - 01.2011
Managing Partner
Expressview Microfinance Ghana Limited
01.2008 - 01.2010
Head, Business Development
Allied Trust Microfinance Bank Limited
01.2006 - 01.2008
Head Finance/Account
Accent Financier Limited
01.2002 - 01.2005
Customer's Relation/Account Officer
All States Bank PLC
01.1999 - 01.2002
Master of Science - Business Administration
ESCT University Benin Repiblic
Bachelor of Science - Business Administration
ESCT University Benin Repiblic
High School Diploma -
Dairy Farm Secondary School
First Leaving School Certificate -
Sanngo Primary School
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