Paula Oshodin
Customer Care Executive
Benin City
Summary
Seasoned Customer care executive with a demonstrated history of enhancing customer satisfaction and fostering loyalty. Proficient in resolving complex issues, building robust client relationships, and leveraging CRM tools to optimize service delivery. Possesses exceptional communication and problem-solving skills, consistently adding value to the organization through dedicated and proactive customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Executive/Relationship Manager
The Fort-wood Company
10.2022 - Current
- Conducting detailed discussions to understand clients' property needs and preferences.
- Provide excellent customer service by efficiently resolving issues and responding to inquiries.
- Addressing client inquiries and concerns promptly and professionally.
- Contacting potential clients interested in buying properties.
- Providing personalized property recommendations based on clients' requirements.
- Sending clients detailed information and listings of available properties.
- Arranging and coordinating property viewings and virtual tours.
- Building and maintaining strong, long-term relationships with clients.
- Ensuring client satisfaction and loyalty through regular follow-ups and exceptional service.
Supervisor
Mobil Service Station
01.2018 - 09.2020
- Coordinate all daily transaction for auditing
- Attend to all customer complaints and grievances
- Monitor and evaluate the daily performance of employees
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
BSc. in Business Administration -
University of Benin
Skills
Excellent communication and interpersonal skills
Result Oriented and dependable
Problem solving skills
Effective leadership skills
Effective time management
Computer Skills
Customer Support
Complaint Handling
Excellent problem-solving abilities
Teamwork and Collaboration
Adaptability and Flexibility
Multitasking Abilities
Organizational Skills
Certification
Jobberman certification on Soft Skills Training, 2023
References
Available on Request
Timeline
Customer Care Executive/Relationship Manager
The Fort-wood Company
10.2022 - Current
Supervisor
Mobil Service Station
01.2018 - 09.2020
BSc. in Business Administration -
University of Benin
Jobberman certification on Soft Skills Training, 2023
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