PAUL OLISELOKE ONWORDI
Summary
Accomplished banking professional skilled in client relationship management and team leadership. Leverages 17 years of experience to identify customer needs and deliver tailored financial solutions, while fostering a culture of excellence through comprehensive training initiatives. Dedicated to enhancing service quality and operational efficiency.
Overview
18
18
years of professional experience
Work History
Relationship Manager, SME Banking
First Bank
01.2024 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Cultivated strong client relationships through regular communication and personalized service.
- Analyzed client needs to recommend suitable financial products and services.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Coordinated account management activities to ensure timely service delivery.
- Collaborated with internal teams to resolve client inquiries and issues efficiently.
- Developed strategic plans to enhance customer satisfaction and loyalty initiatives.
- Monitored market trends to provide clients with relevant financial insights.
- Facilitated training sessions for new staff on relationship management best practices.
- Managed client portfolios to ensure satisfaction and retention of banking services.
Relationship Manager ( Retail Banking)
Signature Bank
09.2023 - 01.2024
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Resolved client issues efficiently, maintaining high standards of service quality.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Facilitated training sessions for junior staff on relationship management best practices.
BRANCH MANAGER
FIDELITY BANK PLC
Port Harcourt
08.2022 - 09.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Oversaw daily operations to ensure efficient branch performance.
- Managed staff scheduling and resource allocation for optimal workflow.
- Managed staff scheduling, hiring and training processes.
- Developed training programs to enhance team skills and service quality.
- Fostered customer relationships to promote loyalty and satisfaction.
- Analyzed financial reports to drive strategic decision-making processes.
REGIONAL SME SALES CO-ORDINATOR
FIDELITY BANK PLC
Port Harcourt
11.2019 - 07.2022
- Provided expert guidance on financial products and services to clients.
- Analyzed market trends to inform product development and strategic initiatives.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Reviewed policies to ensure alignment with legal and regulatory requirements.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Developed training materials for staff on compliance and regulatory standards.
- Created technical documentation including system diagrams, process flow charts, and white papers.
TEAM LEAD, SMALL AND MEDIUM ENTERPRISE UNIT
guaranty trust bank plc
Port Harcourt
01.2017 - 01.2019
- Developed strategies to increase team productivity and improve customer service levels.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Implemented process improvements to streamline banking operations and reduce errors.
- Coordinated training sessions to develop staff skills and improve performance.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Maintained accurate records of employee attendance and task completion times.
RELATIONSHIP OFFICER, SMALL AND MEDIUM ENTERPRISE UNIT
guaranty trust bank plc
Port Harcourt
01.2011 - 01.2017
- Developed and maintained relationships with key clients and stakeholders.
- Assisted clients with account inquiries and service requests.
- Processed customer transactions efficiently and accurately.
- Maintained up-to-date knowledge of banking products and services.
- Supported daily branch operations by managing cash flow effectively.
- Oversaw financial budgeting and fiscal management to optimize resources.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
RELATIONSHIP OFFICER, retail banking group
guaranty trust bank plc
Port Harcourt
01.2009 - 01.2011
- Assisted clients with account inquiries and product offerings.
- Maintained compliance with banking regulations and internal policies.
- Conducted risk assessments for customer accounts and transactions.
- Processed customer transactions accurately and efficiently.
- Managed daily cash flow and reconciled discrepancies promptly.
- Collaborated with team members to improve service delivery.
- Trained new staff on banking procedures and customer service standards.
Education
MBA -
Rome Business School
05-2026
MBA -
AHMADU BELLO UNIVERSITY
ZARIA01-2023
B.eng. - Mechanical Engineering
university of nigeria nsukka
01-2006
Skills
- Client relationship management
- Client engagement
- Client acquisition
- Client outreach
- Financial product knowledge
- Financial advisory
- Account analysis
- Market trend analysis
- Compliance adherence
- Retention strategies
- Issue resolution
- Team leadership
- Staff development
- Effective communication
- Verbal communication
- Active listening
- Time management
Accomplishments
Guaranty Trust Bank Training School of Banking, Leadership Quality, Leadership and Vision, 2009
Personal Information
- Date of Birth: 02/19/82
- Gender: Male
- Marital Status: Married
Volunteer Experience
Corporate Social Responsibility Champion, Actively involved in the execution of social responsibility projects in the environment we work with the aim of touching lives. Notable among the projects executed is the renovation of the barbing saloon of the Port Harcourt prisons and the rehabilitation of Community Secondary School Rumuodumaya.
Hobbies and Interests
- Financial Markets
- Investment and Research Analysis
- Reading
- Traveling
- Meeting People
Immediate Value Offered
- Excellent Salesman
- Customer Centric
- Change Agent
- Conscious about meeting deadlines
- Eloquent and enthusiastic English speaker
- Product Developer
- Quality Portfolio Management by leveraging on exceptional market relationships
- Develop various reports to aid critical decision making for senior management
- Proficient user of Microsoft office
- Highly numerate and Data analytics expert
- Ability to multi task in a fast paced environment
Professional Achievements
- Relationship Manager, Sales of Financial and Investment Products, Grew POS collections by 1000% in twelve months, Developed sales campaign strategy for acquisition of new customers, Grew Small and Medium Enterprise acquisition by 100% in twelve months, Increased market shares of top 20 customers by 50% in twelve months, Overseeing a liability portfolio of N5.2Billion with a customer base of over 34,000 customers
- Generated ₦50M in deposits and Onboarded 120 new SME clients.
- Data Analyst / Scientist, Advanced Microsoft Excel user, Ability to translate humongous figures into plain English, Use of Data Analytics for product creation and targeted advertising, Use of Data Analytics to reduce waste and optimize costs, Experienced in preparing detailed documents and reports including infographics
Training
- Building Financials for Unstructured Business, Leaps and Bounds (HR & Management Consultants), 2019
- Legal Skills for Secured Banking Transactions, GTBank, 2011
- Selling and Negotiating Skills, Mactay Consulting, 2011
Timeline
Relationship Manager, SME Banking
First Bank
01.2024 - Current
Relationship Manager ( Retail Banking)
Signature Bank
09.2023 - 01.2024
BRANCH MANAGER
FIDELITY BANK PLC
08.2022 - 09.2023
REGIONAL SME SALES CO-ORDINATOR
FIDELITY BANK PLC
11.2019 - 07.2022
TEAM LEAD, SMALL AND MEDIUM ENTERPRISE UNIT
guaranty trust bank plc
01.2017 - 01.2019
RELATIONSHIP OFFICER, SMALL AND MEDIUM ENTERPRISE UNIT
guaranty trust bank plc
01.2011 - 01.2017
RELATIONSHIP OFFICER, retail banking group
guaranty trust bank plc
01.2009 - 01.2011
MBA -
Rome Business School
MBA -
AHMADU BELLO UNIVERSITY
B.eng. - Mechanical Engineering
university of nigeria nsukka