Hi, I’m
Paul ODESOLA
Karshi,FCT
Summary
I am a dedicated IT Systems and Network Specialist with expertise in IT service management, IT service operation, Microsoft Office 365 and Microsoft Exchange, Microsoft Azure, Network security, Project management and Business Continuity Management System that spans 12+ years. I have a strong track record of effectively and efficiently applying my expertise to IT Service Management, IT service operation, IT Service Improvement, Incident management, IT Systems and Enterprise Security, Project Management, IT Technical Support, Networking Technical Support, IT asset Management and Windows Server Management. I am confident in my ability to bring excellence to the workplace whilst still being committed to continuous improvement and team success, which contributes to the overall objectives of the organization. I have a Bachelor's Degree in Computer Science.
Overview
16
years of professional experience
1
Certification
Work History
Ringardas Nigeria Limited
IT Systems & Network Administrator
10.2016 - Current
Job overview
- Designed, Implemented, and Managed the Enterprise Network Infrastructure which spread across several states within Nigeria.
- Ensuring stability of the network and computing environment by maintaining network monitoring tools (PRTG and Provider Network monitoring tools) and working with service providers, IT service team and remote users.
- Deliver System and Network improvements through the following tasks: Prepare network designs, enhancement and optimization; Implement the network design and improvements in new and existing sites; Preparation of newly purchased network servers and other IT equipments; Set up of the new equipment, maintain existing IT network and server infrastructure.
- Administer and Maintain Network and computing infrastructure through the following task: Maintain the Wide area network and Local Area network in ALL sites; Maintain the Network using CISCO and Network provider devices; Maintain the server infrastructures including VMware Host, Window Server 2012 r2, Hyper V; Maintain computer servers, Active directory, Anti-Virus, Data Backup; Perform other IT Related tasks as required by the organization.
- Plan, configure and Administer the Security of the Organization using Security equipments in the likes of Sophos XG Firewall, Microsoft 365 Defender, ESET Endpoint Solution, amongst others.
- As the Global Administrator for the Microsoft Office 365 Online services provided to our Organization, I managed the creation and allocation of available License to clients. I also managed the configuration of the security available through the Microsoft office Security and defender tools.
- Writing, reviewing, and updating the standard operational procedures and end user documentations relating to IT Systems and Network administration, access and usage within the organization which is known the 'IT Charter'.
- Member of Rubis group and Energies France
Smile Communication Nigeria Limited
Regional Team Lead, Customer Care/ Technical Support
10.2014 - 10.2016
Job overview
- Perform functional testing of User equipment's from the warehouse to ensure that the devices are performing optimally prior to selling to customers and ensure that no underperforming device is sold to a customer.
- Provide professional and effective technical support to the sales team to ensure that customer expectations are met, particularly in terms of quality (experience) and timeliness in line with agreed SLAs.
- To effectively deal with all support calls, investigating and responding to queries and ensuring successful conclusion within the shortest time possible.
- Troubleshoot connectivity issues experienced and reported by customers together with the sales and networks teams and ensure that service level agreements are adhered to.
- Test user equipment returned from the field for failure and assess whether it can be repaired, otherwise replaced under warranty, or without warranty within agreed SLAs.
- Provide support in deployment/installation of Smile equipment at customer premises.
- Manage issues assigned from the call center related to Smile Internet Service and User Equipment and resolve within agreed SLAs.
- Provide training and product knowledge support to the sales team to ensure a good level of understanding of Smile's products and services as improved and maintained from time to time.
- Liaising with the sales team and other internal departments and/service providers to ensure that customers issues/queries are brought to successful closure.
- Provide information/reports required to the Customer Service Manager or Head of Sales & Distribution as well as support on sales presentation as and when required.
Spectranet 4G LTE Nigeria Limited
Field Service Engineer
11.2013 - 10.2014
Job overview
- It was my duty to do configuration on the Customer Premise Equipment, to get them connected to the Spectranet network.
- Installing and configuring Outdoor Radios at the customers' premises for point-to-point connection.
- Deployment of Wired and Wireless technology to create a Local Area Network (LAN) within the customers' premises.
- Configuration of network devices such as D-Link, TP-link, Mikrotik, etc. to suit the customers' network demands.
- Educate and train the Sales team members on the special functionalities provided in Spectranet's communication devices, in a bid to meet their sales target and increase customer's base.
- Carry out network drive test in areas the Spectranet's network service had coverage for monitoring and performance purposes.
- Carry out Remote Technical support to Spectranet Users who cannot be reached due to certain challenges, which proved to be a very resourceful action.
- Manage the Customers complaint tickets to ensure the proper resolution and closure of the raised tickets.
Training Command Head Quarters, Nigeria Airforce
Network and Internet Administrator/ ICT Supervisor
03.2010 - 02.2011
Job overview
- Managed network infrastructures, to ensure effective and efficient flow of internet services to all offices, as well as provided infrastructural advice and manageability of them.
- Supervised and performed workstations maintenance such as system analysis and repair, computer software/ hardware maintenance, etc.
- This experience was during my NYSC year for which I received a Recommendation letter.
Education
National Open University of Nigeria (NOUN)
Postgraduate Diploma (PGD) from Business Administration
11.2014
Olabisi Onabanjo University (OOU)
Bachelors of Science (BSc) from Computer Science
04.2009
Olabisi Onabanjo University (OOU)
Diploma (Dip.) from Data Processing
12.2004
Skills
- Excellent oral and written communication, interpersonal and team building skills
- Demonstrated ability to multi-task and adapt to a constantly changing environment
- Ability to work accurately and efficiently, under pressure and complete a high volume of work within deadlines
- Ability to work with minimum supervision and contribute to team environment
- Ability to impact knowledge through coaching, training, and influencing others to achieve desired results
- Well organized, high level of accuracy and strong attention to detail
Certification
- ISACA Professional Membership, 2023, 1723115
- Certified ISO/IEC 27032 Provisional Cybersecurity Manager, 2022, CSPM1040483-2022-08
- Associate Australian Computer Society, 2022, 4337778
- ITIL Foundation Certificate in IT Service Management (PeopleCert and AXELOS), 2019, GR671088802PO, 9980003928986950
Objectives Profile
I am a dedicated IT Systems and Network Specialist with expertise in IT service management, IT service operation, Microsoft Office 365 and Microsoft Exchange, Microsoft Azure, Network security, Project management and Business Continuity Management System that spans 12+ years. I have a strong track record of effectively and efficiently applying my expertise to IT Service Management, IT service operation, IT Service Improvement, Incident management, IT Systems and Enterprise Security, Project Management, IT Technical Support, Networking Technical Support, IT asset Management and Windows Server Management. I am confident in my ability to bring excellence to the workplace whilst still being committed to continuous improvement and team success, which contributes to the overall objectives of the organization. I have a Bachelor's Degree in Computer Science.
Training
- System Administration and IT Infrastructure Service, 2024-05-01, Google Certificate offered by Coursera, https://coursera.org/verify/UBGYVP9DJHYM
- Operating Systems and You: Becoming a Power User, 2024-03-01, Google Certificate offered by Coursera, https://coursera.org/verify/ARBCGMW9JUMF
- The Bits and Bytes of Computer Networking, 2024-01-01, Google Certificate offered by Coursera, https://coursera.org/verify/CH9B33H5LLUY
- Technical Support Fundamentals, 2024-12-01, Google Certificate offered by Coursera, https://coursera.org/verify/MBSMPENP9TTQ
- Project Management Professional Training, 2013, TTC/PMP/13-0206
- ICSI | Certified Network Security Specialist (CNSS), 2020, International Cybersecurity Institute
- Cisco Certified Network Administrator Exploration 1 and Discovery 2,3, 2010-2011, Cisco Network Academy
Timeline
IT Systems & Network Administrator
Ringardas Nigeria Limited
10.2016 - Current
Regional Team Lead, Customer Care/ Technical Support
Smile Communication Nigeria Limited
10.2014 - 10.2016
Field Service Engineer
Spectranet 4G LTE Nigeria Limited
11.2013 - 10.2014
Network and Internet Administrator/ ICT Supervisor
Training Command Head Quarters, Nigeria Airforce
03.2010 - 02.2011
National Open University of Nigeria (NOUN)
Postgraduate Diploma (PGD) from Business Administration
Olabisi Onabanjo University (OOU)
Bachelors of Science (BSc) from Computer Science
Olabisi Onabanjo University (OOU)
Diploma (Dip.) from Data Processing