PAUL ESTHER
Relationship Manager
Ejigbo,Lagos
Summary
To secure a position with a progressive, proactive and innovative organization where my skills and experience can be utilized to the fullest in projecting the image of the organization in a light to fast-track all round growth and further development of the stakeholders.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer experience expert
UBA CFC
01.2022
- -Respond to customer queries in a timely and accurate way, via phone, email.
- -Identify customer needs and help customers use specific features.
- -Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- -Update our internal databases with information about technical issues and useful discussions with customers.
- -Monitor customer complaints and reach out to provide assistance.
- -Share feature requests and effective workarounds with team members.
- -Inform customers about new features and functionalities
- -Follow up with customers to ensure their technical issues are resolved.
Relationship Manager
Access Bank Plc
02.2026 - Current
- -Prepares a personal action plan that contributes to the overall departmental budget.
- -preparing and implementing an individual business plan that encompasses strategies for performance on growth objectives.
- -Develop a focused relationship management approach, which increases the ability to increase the flow of business and generate deposits, lending, and revenues from existing and new customers in line with the enterprise strategy.
- -Ensure full compliance with the Bank’s Credit Policy, Central Bank of Nigeria guidelines, and appropriate provisions of the Banking Act with respect to lending.
- -Actively market the banking products to existing and prospective clients to grow the wallet share.
- -Manage relationships of key accounts while tapping on their share wallet through cross-selling and upselling.
- -Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
- -360 degree understanding of clients financial needs and all bank products and services.
- -Follow up to ensure that customer tools are processed and delivered on time.
- -Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
Relationship officer
ACCESS BANK PLC
01.2023 - 01.2025
- -Prepares a personal action plan that contributes to the overall departmental budget.
- -preparing and implementing an individual business plan that encompasses strategies for performance on growth objectives.
- -Develop a focused relationship management approach, which increases the ability to increase the flow of business and generate deposits, lending, and revenues from existing and new customers in line with the enterprise strategy.
- -Ensure full compliance with the Bank’s Credit Policy, Central Bank of Nigeria guidelines, and appropriate provisions of the Banking Act with respect to lending.
- -Actively market the banking products to existing and prospective clients to grow the wallet share.
- -Manage relationships of key accounts while tapping on their share wallet through cross-selling and upselling.
- -Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
- -360 degree understanding of clients financial needs and all bank products and services.
- -Follow up to ensure that customer tools are processed and delivered on time.
- -Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
Education
PGD - Economics
University of Lagos
01-2026
Bachelor of Agriculture - undefined
University of Benin
01-2018
Senior school leaving certificate - undefined
Sceptre Secondary School
Ojota, Lagos01-2013
Primary school leaving certificate - undefined
Sceptre Nursery and Primary School
Ketu, Lagos01-2007
Skills
Interpersonal Skills: -Sharp intellect and strong drive for excellence -Team work spirit and ability to work with little or no supervision; -Active listening
Personal Skills: -High level of analytical, oral and written communication skills with the ability to obtain and convey information with laudable accuracy;-Good human and public relations; -Highly resourceful and solution oriented; -creativity -Drive for result-oriented performance;
Certification
Chartered Institute of Bankers of Nigeria, 2024 - ACIB
References
- E.M., ISIKHUENMEN, Dr., 08033885159, Faculty of Agriculture, University of Benin, Benin-city, Edo state
- SOLOMON, OGEDENGBE, 08176733342, 44, Sapele Road, Benin city, Edo state
- ESTHER, SIBE, 08033240833, 64, Agboyi-road, Alapere, Ketu, Lagos
Interests
Sports, Public speaking, Reading, Learning new skills
TRAININGS AND SEMINARS ATTENDED
- Jobberman Soft Skill Training, 2020 - Jobberman
- Introduction to Database concepts - Alison courses
- Customer service skills, 2022 - Alison courses
- Data Analytics and Business intelligence 2023 (Beginners) - Dataleum
- Access bank school of excellence, 2023 - Access bank training school
- Values and Ethics, 2024 - Access Bank Training
- Operational Risk Training, 2024-2026 - Access Bank Plc
- Compliance and regulatory Training 2024-2026 - Access Bank Plc
BIO DATA
- Date of Birth: 19th March, 1997
- Place of Birth: Lagos State
- Sex: Female
- State Of Origin: Edo State
- Local Govt: Etsako-west Local Government
- Nationality: Nigerian
- Religion: Christianity
- Marital Status: Single
Timeline
Relationship Manager
Access Bank Plc
02.2026 - Current
Relationship officer
ACCESS BANK PLC
01.2023 - 01.2025
Customer experience expert
UBA CFC
01.2022
Primary school leaving certificate - undefined
Sceptre Nursery and Primary School
Senior school leaving certificate - undefined
Sceptre Secondary School
Bachelor of Agriculture - undefined
University of Benin
PGD - Economics
University of Lagos