Patrick Ukachukwu Iwu

• -Key Performance Area
• Leadership
• Operations
• Corporate strategy
• Content creation
• Digital marketing and social medial strategy
• Partnership engagement and management
• Branding and corporate communication
• Business development, marketing and sales

Job description

• Primary responsibilities include but are not limited to; Leading development of company’s short and long-term targets for mobile money and agent banking business strategy (Financial inclusion)
• Lead social media strategy
• Implementation and management of budget
• Merchant acquisition, on-boarding and relationship management.
• Develop relationship nd engage with key strategic channel business partners constantly.
• Supervision of day-to-day operations(operational activities).
• Day-to-day supervision of social media campaigns and channels.
• Supervise day-to-day management of company’s digital channels, and ensure creation of inspirational, informative and engaging content.
• Plan, produce and create program of digital content to be used across all digital channels, increasing engagement with company’s audiences and stakeholders.
• Develop creative ideas, suggest new innovative ways of delivering digital content and keep up-to-date with latest digital marketing trends.
• Monitor, analyze and report on performance of digital and physical channels/activities.
• Prioritize and schedule work effectively, anticipating problems and adjusting allocation of resources and time accordingly.
• Contribute to and work with relevant team and stakeholders to develop, manage and implement integrated marketing campaigns.
• Participate in regular departmental and cross departmental progress meetings.
• Train and share knowledge with internal teams wherever possible to empower them to manage their own areas with ad-hoc support.
• Work with contractors, suppliers and freelancers as authorized to support role.
• Maintaining awareness of competitive market landscape, expansion opportunities, and industry developments.
• Setting strategic goals and making sure all goals are measurable and describable.
• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Recommended and implemented strategic initiatives targeting new business to increase sales by 100%.
• Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Identified and qualified new distributors to increase market share in key territories by 50% quarterly.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings 20% monthly.

• Projects and Financing (sourcing and funding of projects) local and international

Job description

Primary responsibilities include but are not limited to

 Obtain capital from variety of public and private sources including municipal, state, and federal, often through competitive RFP processes, for development of affordable and supportive housing, including new construction and rehab
 Locate and secure viable development sites, often through option agreement or joint venture.
 Complete financial analysis of all prospective projects to determine funding strategy, and highest and best use.
 Develop recapitalizing and restructuring strategies for existing assets.
 Prepare proformas and other projections to create financially viable construction and permanent operating budgets.
 Supervise team of Real Estate Development Project Managers.
 Supervise and work collaboratively with a team of consultants including lenders, attorneys, architects, engineers, contractors, and others.
 Work with local and regional elected officials and boards to advice strategy.
 Manage and lead entirety of real estate development process including financing, closing, construction administration, and placement into service.
 Participate in organizational strategic planning and other executive management processes.
 Other duties as assigned by President/CEO

• -Key Performance Area
• Business Development, Marketing and Sales
• Customer Service and Support
• Service Recovery, Agent/user reactivation
• Customer Analytics

Job Description

• Provide and Oversee strategic direction of regional teams.
• Customer analytics.
• Increased Merchant acquisition, on-boarding and management 20% annually.
• Marketing, operation guidance and quality management.
• Provide strategic leadership for distribution teams across Key performance areas
  - Business Development, Marketing and Sales
  - Customer Service and Support
  - Service Recovery, Agent/user reactivation
  - Customer Analytics (Customer Survey, Mystery shopping, Bench-marking).
• Source, recruit, profile and on-board new mobile money agents by 20% quarterly.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new colleagues with positive and encouraging techniques to maximize performance and team contributions.
• Resolved escalated customer disputes with special actions such as discounts.
• Set and updated employee schedules to fulfill gaps based on expected customer demands.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Mentored new team members on sales software system operation.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Managed staffing levels to provide optimal support for operations.
• Alleviated customer service needs with policy-appropriate solutions.

• Key Performance Area
• Business Development, Marketing and Sales
• Operations and Settlement
• Partnership engagement and management
• Agent acquisition and management
• Merchant acquisition and management
• Compliance and Reporting
• Customer Service and Support
• Service Recovery, Agent/user reactivation
• Customer Analytics (Customer Survey, Mystery shopping, Benchmarking)

Job Description

• Provide and Oversee strategic direction of Mobile Money Group(PocketMoni)
• Provide strategic leadership for Mobile Money teams across Key performance areas.
• Ensure and monitor daily, weekly, monthly and yearly financial reconciliation, settlement and Reporting.
• Liaise and support technical team to manage platform performance, upgrades and other modifications.
• Monitor and evaluate operational activities for mobile money group and get new opportunities to promote product and services.
• Monitor SLA and ensure that SLAs agreed on mobile money platform are met by partners/merchants and agent networks.
• Develop long-term Joint-Operation (JO) Partnership to setup, co-operate local e-money ecosystem.
• Responsible for Market Research and Analysis in different target market/country, Business development of Partnership, Business Plan, and Business Process design.
• Take charge of project operation, help Joint-Operation partner to design business development plan and operation strategies, undertake part of operation activities.
• Co- operate with Joint-Operation partner to execute business plan, help to increase user amount; transaction volume and also gain profit.
• Take charge of providing valuable market requirement for Product roadmap, or technical solutions, continuously improve product quality by 70% annually.
• Work with Joint- Operation partner to expand and manage distribution and merchant network on mobile money platform by at least 50% annually.
• Ensure that products and services of highest quality and popularity are integrated with platform.
• Develop monthly, quarterly, half-yearly and yearly sales, revenue, income and profit targets and budgets and ensure at least 90% of set targets are achieved.
• Ensure and monitor daily, weekly, monthly and yearly financial reconciliation, settlement and reporting; thus reducing yearly conflicts and irate customers (agents and direct users) by 80% annually.
• Liaise and support technical team to manage platform performance, upgrades and other modifications to ensure 100% platform uptime.
• Ensure subscriber acquisition and revenue targets are met by launching attractive commercial and promotion offers.
• Aggressively expand agent and user network across six geo-political regions in Nigeria; setting up regional offices to monitor operations and performance across regions.
• Carryout any other duties as may be assigned by Executive Management and Board of Directors
• Ensure that at least 80% of mobile money agents and direct users are active daily, weekly, monthly and yearly.
• Reduce number of inactive or dormant users by 5% monthly.

• Promoted company by giving exciting and dynamic presentations to customers.
• Attended weekly meetings to discuss and optimize strategies.
• Monitored staff performance by actively engaging in and observing day-to-day activities.
• Participated in promotional opportunities and onboarding of new accounts.
• Launched quality assurance practices for each phase of development.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed detailed plans based on broad guidance and direction.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed senior-level personnel working in marketing and sales capacities.

• Marketing, Customer Service, and Human Capital Management.

• Develop and implement strategic marketing plans and sales plans and forecast to achieve corporate objectives for products and services.
• Develop and manage sales/marketing operating budgets.
• Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail.
• Develop and recommend product positioning, packaging, and pricing strategy to produce highest possible long-term market share.
• Achieve satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.
• Ensure effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.
• Oversee and evaluate market research and adjusts marketing strategy to meet changing market and competitive conditions.
• Monitor competitor products, sales and marketing activities.
• Establish and maintain relationships with industry influencers and key strategic partners.
• Guide preparation of marketing activity reports and present to executive management.
• Establish and maintain consistent corporate image throughout all product lines, promotional materials, and events.
• Direct sales forecasting activities and sets performance goals accordingly.
• Direct staffing, training, and performance evaluations to develop and control sales and marketing programs.
• Direct market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.
• Represent company at trade association meetings to promote product.
• Review and analyze sales performances against programs, quotes and plans to determine effectiveness.
• Product research and development.

• Develop and implement robust human resource policy, maintain work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepare employees for assignments by establishing and conducting orientation and training programs.
• Maintains pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing processing of benefit claims.
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records.
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.

 Develop service delivery strategies for the region.
 Establish processes, policies, and procedures for branch/business expansion across Lagos region.
 Supervise branch operations managers of branches in the region.
 Generate timely reports on branch operation performance.
 Conduct service delivery strategy sessions (training) for operation staff monthly.
 Daily branch inspection in order to manage performance.
 Ensure that all daily transactions initiated in branches are verified/ authorized.
 Develop strategies for deposit mobilization.
 Ensure that TQM is in place in all branches in the region.
 Ensure that all statutory reports are generated and rendered on time.
 Cost management.
 Strategic re-enforcement of operational policies, processes, procedures and standards in branches within the region.
 Every other assignment from management.

• Development
• Deposit/liability generation
• Credit initiation, administration and management
• Relationship management
• Loan recovery
• Partnership engagement and management
• Develop strategies aimed at enhancing branch income/profit
• Strategic leadership of marketing/Business development team.