PATRICIA SYOVATA MUMO
Summary
CAREER OBJECTIVES AND PROFILE
An enthusiastic, knowledgeable, target oriented, articulate and well-presented individual who has an extensive, successful sales track record in health-care and multinational pharmaceutical companies. Highly efficient, can communicate effectively with Key Opinion Leaders, has ability to work in a matrix organization and participate effectively both independently and as part of multiple teams. Am an asset to any employer who respects loyalty, responsibility, compliance and ethics as the cornerstones of conducting business. Am skilled in bringing out the best in staff, able to manage people effectively, recruit, train, coach and develop talent.
Overview
14
14
years of professional experience
Work History
Regional Manager
Servier International
Nairobi
10.2017 - Current
- Leveraged profit opportunities by recruiting top talent,coaching and developing the team as well as managing brand images to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions while aligned to the larger company strategy as well as the implementation of the same
- Full responsibility of sales, forecasted sales and established processes to achieve/surpass sales objectives and related metrics.
- Building sustainable customer relationships and leveraging them to drive profitable new business
- Segmentation and targeting to ensure optimal/maximum use of the available recourses while meeting expectations in terms of having a motivated and engaged team as well as achieving sales targets
Diabetes and Cardiovascular Products Sales Rep
Servier International
Nairobi
06.2014 - 09.2017
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Diabetes Sales Specialist
Eli Lily
Nairobi
01.2012 - 05.2014
- Active detailing of pharmaceutical products to healthcare providers.
- Ensure introduction of new products in pharmacies and institution
- Organizing and carrying out Continuous Medical Education (CME) in institutions.
- Handling any issues of concern from customers.
- Organize customers education on company products
- Contacted customers and prospects to generate new business to achieve company growth goals.
Medical Representative
Lords Health Care Ltd
Nairobi
12.2010 - 12.2011
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Recognized trends within territory and industry to create proactive plans.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Networked at events and by phone to expand business profits and revenues.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Demonstrated products and specific features at customer locations and special events.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Medical Representative
Syner-med Pharmaceuticals
Nairobi
01.2010 - 11.2010
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Recognized trends within territory and industry to create proactive plans.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Serviced existing accounts on regular basis to maximize revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Researched potential clients and markets to prepare for appointments.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Data Analyst
Synermed Pharmaceuticals
Nairobi
06.2009 - 12.2009
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to the senior management
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Education
MBA - Strategic Management
University of Nairobi
Nairobi12.2014
Bachelor of Science - Biochemistry
Kenyatta University
Nairobi12.2009
Kenya Proficiency in Microsoft Office( Excel,word ,power point etc) -
Kenya School of Professional Studies Nairobi
Nairobi05.2007
Certified Public Accountants (CPA) -
Strathmore University
NAIROBI06.2005
Kenya Certificate of Secondary Education -
St. Angela’s Girls High School
Kitui11.2003
Skills
- Business Development and Planning
- Staff Supervision
- Product and Service Sales
- Goals and Performance
- Territory Management
- Business recordkeeping
- Strategic planning
- Sales expertise
- Commercial awareness
- Project Management
- Excellent communication, presentation, and persuasive selling skills
- Excellent planning and organizational skills
- Analytical
- Staff recruiting
- Leadership skills
- Financial Management
- Budgeting
- Operations management
- Negotiation
- Strong interpersonal and communication skills,
- Presentation skills
Accomplishments
- Supervised team of nine staff members to effectively deliver on the sales objectives consistently
- Awarded for consistently being the best rep of the year for three consecutive years and promoted to be a regional Manger after the three years of working for Servier Kenya
- Participated in successful launch of three new products in the Kenyan market
Timeline
Regional Manager
Servier International
10.2017 - Current
Diabetes and Cardiovascular Products Sales Rep
Servier International
06.2014 - 09.2017
Diabetes Sales Specialist
Eli Lily
01.2012 - 05.2014
Medical Representative
Lords Health Care Ltd
12.2010 - 12.2011
Medical Representative
Syner-med Pharmaceuticals
01.2010 - 11.2010
Data Analyst
Synermed Pharmaceuticals
06.2009 - 12.2009
MBA - Strategic Management
University of Nairobi
Bachelor of Science - Biochemistry
Kenyatta University
Kenya Proficiency in Microsoft Office( Excel,word ,power point etc) -
Kenya School of Professional Studies Nairobi
Certified Public Accountants (CPA) -
Strathmore University
Kenya Certificate of Secondary Education -
St. Angela’s Girls High School
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