I am determined to find a position that better fits with my long term objectives as well as develop my skills while adding value to an organization my wealth of experience
PATIENCE OBASUYI
Victoria Island
Summary
Highly proficient in managing irate customers, Ardent team player and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Support Executive
Marie Stopes International
Port Harcourt, Rivers State, Nigeria
07.2022 - Current
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Conducted regular audits on CSR interactions to ensure adherence to company standards while recommending areas for improvement.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented quality assurance initiatives that resulted in decreased error rates across all channels of communication.
- Met customer call guidelines for service levels, handle time and productivity.
Banking Customer Service Representative
Skye Bank
Port Harcourt, Rivers State, Nigeria
06.2009 - 02.2011
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Responded proactively and positively to rapid change.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Education
Certificate in Data Acelerator - Data Analytics
Utiva Data School
Port Harcourt, Rivers State, Nigeria01.2021
Bachelor of Science - Agricultural Science
Ambrose Alli University
Edo- Nigeria02.2007
Skills
- Client Retention Strategies
- Cost Control
- Preventive Maintenance
- Exceptional communication
- Sales Support
- Documentation And Reporting
- Customer Relationship Management
- Professional and Courteous
- Business Analysis and Reporting
- MS Office
- Problem Resolution
- Task Prioritization
Accomplishments
- Resolved service issue through consumer testing.
- Responsible for initiatives designed to to advance process automation and satisfaction within the organization.
Certification
- aPHRi - ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES INTERNATIONAL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Career advancementWork from home optionFlexible work hoursHealthcare benefitsPersonal development programsCompany CultureWork-life balanceTeam Building / Company RetreatsInterests
Software
Finacle
T24
Globus
Quick book
Clic
Timeline
Client Support Executive
Marie Stopes International
07.2022 - Current
Banking Customer Service Representative
Skye Bank
06.2009 - 02.2011
Certificate in Data Acelerator - Data Analytics
Utiva Data School
Bachelor of Science - Agricultural Science
Ambrose Alli University