Patience Ndidi Ossai
Port Harcourt,Rivers State
Summary
Successful Administrative and Human Resources professional with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in policy development, workforce planning, and creating positive workplace culture. Skilled in aligning HR practices with business goals and leveraging data-driven insights to support continuous growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Officer/ HR Assistant
Petmam Ventures Limited
04.2015 - Current
- Payroll Administration: Pioneered a new system for consultants' pay slip preparation, implementing transparent compensation communication, and resulting in a 30% reduction in payroll-related inquiries and faster resolution times.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Contributed to successful projects by providing essential administrative support and resource management.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Staff Onboarding & Training: Orchestrated comprehensive onboarding process for 50+ new hires, introducing them to team culture and role expectations and providing a dedicated point of contact for all questions.
- Regulatory Compliance & Statutory Payments: Ensured accurate preparation and processing of statutory deductions and remittances (PAYE, NSITF, Pension, ITF) achieving more than 80% compliance with labor laws and regulations.
- Mail Handling & Correspondence: Efficiently sorted, registered, and dispatched incoming and outgoing mails to appropriate personnel, supporting seamless internal and external communication ensuring zero inbox and reclaiming 20+hours per week.
- Talent Acquisition Support/Interview Coordination: Supported talent acquisition by developing job descriptions, advertising roles, screening resumes, and coordinating interviews to ensure a seamless candidate experience and select top talent reducing hire duration by 20%.
- Document Management: Drafted, reviewed, and edited corporate documents; Implementing an electronic document management system for easier access and better organization.
- Administrative Support: Performed daily account maintenance, generated 80+ reports, prepared 200+ correspondence letters; led administrative tasks on other intra-departmental special projects as assigned.
- Invoice Management: Streamlined invoice processing for 5+ clients by implementing a centralized tracking system, decreasing payment delays by 40% and improving cash flow forecasting accuracy for leadership.
- Bank Reconciliation: Verified and reconciled over 200+ bank transactions monthly using advanced data analysis techniques, pinpointing discrepancies, and bolstering the accuracy of financial reports by 98% company-wide.
Technical Staff
Petmam Ventures Ltd
09.2014 - 03.2015
- Provided technical support to customers, addressing their concerns promptly while maintaining high levels of satisfaction throughout the resolution process.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines..
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed expectations of internal clients by clearly communicating project status updates along every development phase.
- Assessed business requirements to create focused solutions.
Assistant Administrative Officer/Secretary
Pajerry Nig. Ltd
03.2009 - 06.2013
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Ensured accurate Payroll Management boosting 30% reduction in payroll-related inquiries.
- Prepared offline bidding documents ensuring they're detailed and accurate boosting contract award by 35%.
- Supported clients through timely response to queries and ensuring quick resolutions.
Manager
Sam-Global Digital Technologies
02.2008 - 01.2009
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Teacher
National Youth Service Corp (NYSC)
09.2004 - 09.2005
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Enhanced literacy skills with targeted reading programs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Bachelor of Arts - English and Literary Studies
Imo State University
Owerri, Imo State01.2003
Skills
- Human Resource Management
- Personnel Management and Administration
- Compliance Management/Policy Enforcement
- Onboarding and Orientation
- Talent Acquisition / Recruitment Management
- Employee Relations
- MS / Google office tools
- Benefits Administration
- Data Verification
- Audits and HR Reporting
Certification
- 2025, Chartered Institute of Human Resource Management (CIHRM), Certificate of Participation: Strategic Human Resource Management: Driving Business Success Through People
- 2024, Digital Exchange Academy (DEXA), Certificate of Achievement: Project Management - The Fundamentals and Beyond
- 2024, Digital Exchange Academy (DEXA), Certificate of Achievement: Virtual Assistant Professional (VAP)
- 2024, Chartered Institute of Human Resource Management (CIHRM), Certificate of Participation: Cultivating a Resilient and Engaged Workforce
- 2024, Nigeria Liquefied Natural Gas (NLNG), Certificate of Participation: NLNG Industrial Relation (IR) Partner Workshop on Principles of Labour Studies & Employment Relations
- 2024, Digital Witch IT Support, Certificate of Completion: On Demand IT Skills Training
- 2023, Jobberman, Certificate of Achievement: Introductory Soft Skills Training
- 2023, Movalue Consulting, Certificate of Achievement: HSE Levels 1 - 3
- 2023, Chartered Institute of Human Resource Management (CIHRM), FCIHRM, CHRP
- 2022, Udemy Business, Diploma in Human Resources Management
- 2022, Dovilearn E- Learning Africa, Certificate of Completion in HR Recruitment Skills: Introductory Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than 5 accounts.
- Responded to over 15 customer inquiries each day.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of tasks and reports.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Recognized by customers for expedient and effective service.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for employees.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Languages
English
Bilingual or Proficient (C2)
Websites
Timeline
Administrative Officer/ HR Assistant
Petmam Ventures Limited
04.2015 - Current
Technical Staff
Petmam Ventures Ltd
09.2014 - 03.2015
Assistant Administrative Officer/Secretary
Pajerry Nig. Ltd
03.2009 - 06.2013
Manager
Sam-Global Digital Technologies
02.2008 - 01.2009
Teacher
National Youth Service Corp (NYSC)
09.2004 - 09.2005
Bachelor of Arts - English and Literary Studies
Imo State University
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