Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
PATIENCE EBONG

PATIENCE EBONG

Customer Success Specialist
Lagos,LA

Summary

Well-qualified customer success specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Customer Success Specialist

MyJobMag Limited
Ikeja , Lagos
02.2021 - Current
  • Created a comprehensive customer service document for the company and headed company’s customer service department.
  • Entered customer interaction details in CRM software to track requests, document problems and record solutions offered.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended the company's CV builder services to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Content Executive

MyJobMag Limited
Ikeja , Lagos
09.2020 - 02.2021
  • Sourced for scholarships, news and other technical information from designated websites.
  • Uploaded contents on the website daily.
  • Created valuable and engaging content for the company’s website with new blog entries, refreshing articles which were majorly related to the IT services provided by the company.
  • Verified and corrected all data entry errors before upload; and reported them where appropriate.
  • Distributed content on social media.
  • Created a comprehensive mailing list for the company.
  • Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Managed competing deadlines with efficiency.
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

Client Service Intern

STB McCann
, Nigeria
10.2001 - 01.2018
  • Reviewed creative briefs from clients.
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Created presentations detailing overall marketing strategy.
  • Strategically implemented clients' objectives.
  • Brainstormed creative ideas for marketing campaigns.
  • Researched media outlets for campaigns.
  • Researched clients' products, services, marketing plans, competitors and target markets.
  • Monitored on-going marketing campaigns.
  • Assisted with student-centered activities on campus to establish professional relationships.
  • Conducted market research to attract clients in new territories.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Presented advertising campaign proposals to clients for approval or adjustment.
  • Met with potential clients to discuss advertising needs and goals.
  • Utilized effective marketing techniques to increase brand recognition.

Education

Bachelor of Science - Mass Communication

University Of Lagos
Lagos, Nigeria
11.2015 - 11.2019

Skills

Excellent communication and writing skills

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Certification

Customer Service Foundations Certificate 2021

Timeline

Customer Success Specialist

MyJobMag Limited
02.2021 - Current

Content Executive

MyJobMag Limited
09.2020 - 02.2021

Bachelor of Science - Mass Communication

University Of Lagos
11.2015 - 11.2019

Client Service Intern

STB McCann
10.2001 - 01.2018
PATIENCE EBONGCustomer Success Specialist