PATIENCE EBONG
Customer Success Specialist
Lagos,LA
Summary
Well-qualified customer success specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Customer Success Specialist
MyJobMag Limited
Ikeja , Lagos
02.2021 - Current
- Created a comprehensive customer service document for the company and headed company’s customer service department.
- Entered customer interaction details in CRM software to track requests, document problems and record solutions offered.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Recommended the company's CV builder services to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Content Executive
MyJobMag Limited
Ikeja , Lagos
09.2020 - 02.2021
- Sourced for scholarships, news and other technical information from designated websites.
- Uploaded contents on the website daily.
- Created valuable and engaging content for the company’s website with new blog entries, refreshing articles which were majorly related to the IT services provided by the company.
- Verified and corrected all data entry errors before upload; and reported them where appropriate.
- Distributed content on social media.
- Created a comprehensive mailing list for the company.
- Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Managed competing deadlines with efficiency.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Client Service Intern
STB McCann
, Nigeria
10.2001 - 01.2018
- Reviewed creative briefs from clients.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Created presentations detailing overall marketing strategy.
- Strategically implemented clients' objectives.
- Brainstormed creative ideas for marketing campaigns.
- Researched media outlets for campaigns.
- Researched clients' products, services, marketing plans, competitors and target markets.
- Monitored on-going marketing campaigns.
- Assisted with student-centered activities on campus to establish professional relationships.
- Conducted market research to attract clients in new territories.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Presented advertising campaign proposals to clients for approval or adjustment.
- Met with potential clients to discuss advertising needs and goals.
- Utilized effective marketing techniques to increase brand recognition.
Education
Bachelor of Science - Mass Communication
University Of Lagos
Lagos, Nigeria 11.2015 - 11.2019
Skills
Excellent communication and writing skills
undefinedCertification
Customer Service Foundations Certificate 2021
Timeline
Customer Success Specialist
MyJobMag Limited
02.2021 - Current
Content Executive
MyJobMag Limited
09.2020 - 02.2021
Bachelor of Science - Mass Communication
University Of Lagos
11.2015 - 11.2019
Client Service Intern
STB McCann
10.2001 - 01.2018
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