PATIENCE AKPAN SUNDAY
LAGOS,NIGERIA
Summary
Determined and always focus on important details, ability to work under pressure, Service oriented, and good communication skill amidst good working relationship with Colleagues.
Overview
13
13
years of professional experience
Work History
DIGITAL MARKETER
BLIUMEDIA RENTALS LIMITED
LAGOS
03.2021 - 04.2024
- Planned and executed social media campaigns on platforms such as Twitter, Instagram and Facebook.
- Researched industry trends related to digital marketing techniques in order to stay up-to-date with best practices.
- Implemented remarketing tactics to re-engage customers with relevant messaging across different channels.
- Built relationships with influencers to generate brand awareness through sponsored posts or collaborations.
- Designed landing pages optimized for lead capture to support ongoing marketing efforts.
- Produced engaging video content for use in paid advertising campaigns.
- Developed and implemented digital marketing strategies to increase website traffic, engagement, and conversions.
Customer Service Manager
SYARPA.COM
SANGOTEDO AJAH, LAGOS
06.2018 - 07.2020
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
RECEPTIONIST
TIGERLOGIC SOLUTIONS
VICTORIA ISLAND, LAGOS
01.2015 - 01.2018
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Updated daily log book with information about visitors entering the premises.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
CASHIER
PIZZA MARELLA
VICTORIA ISLAND, LAGOS
11.2012 - 12.2015
- Cash handling and end of day revenue reconciliation and applicable paperwork
- Monitoring the status of placed orders and encouraging the workers for faster preparation of orders
- Collect payment from customers
- Receive payment by cash, cheque, credit card or automatic debit
- Issues receipts, Refunds, Credits or change due to customers
- Maintaining detailed records of served orders and collected cash
WAITRESS
EMBER CREEK
IKOYI LAGOS
06.2011 - 08.2012
- Take orders from patrons for food or beverages
- Check with customers to ensure they are enjoying their meals and actions to correct any problem
- Collect payment from customers
- Receive payment by cash, cheque, credit card or automatic debit
- Issues receipts, Refunds, Credits or change due to customers
- Clean table or counters after patrons are finished dining
- Inform customers of daily special
- Greeting incoming and outgoing customers
- Accompany customers to their tables
- Answer customers question and provide information on procedures or policies
- Present menu to patron and answer questions about menu items, making recommendation upon request
Education
OND - Financial Accounting
YABA COLLEGE OF TECHNOLOGY
YABA, LAGOS01.2017
Secondary School Certificate -
GOVERNMENT JNR/SNR COLLEGE IKOYI
IKOYI, LAGOS07.2011
first leaving school certificate -
IKOYI PRIMARY SCHOOL OSBORNE ROAD
IKOYI, LAGOS07.2006
References
Available on request
Hobbies and Interests
- Exploring
- Meeting people
- Tourism
Timeline
DIGITAL MARKETER
BLIUMEDIA RENTALS LIMITED
03.2021 - 04.2024
Customer Service Manager
SYARPA.COM
06.2018 - 07.2020
RECEPTIONIST
TIGERLOGIC SOLUTIONS
01.2015 - 01.2018
CASHIER
PIZZA MARELLA
11.2012 - 12.2015
WAITRESS
EMBER CREEK
06.2011 - 08.2012
OND - Financial Accounting
YABA COLLEGE OF TECHNOLOGY
Secondary School Certificate -
GOVERNMENT JNR/SNR COLLEGE IKOYI
first leaving school certificate -
IKOYI PRIMARY SCHOOL OSBORNE ROAD