Patience Aghumeile CARLTON
Relationship Manager
Ikeja,Lagos
Summary
Patience is an avid believer in people – after all, a society’s greatest treasure is its human capital. As a result, her passion and entire career has been devoted to helping companies build better connections with their external customers with historical impact on the top line of the companies where she has worked. Her current career goal is to harness her people skills and growth-orientation to manage the internal customers of an organization i.e. employees.
Overview
16
16
years of professional experience
Work History
Key Account, Sales & Customer Service
Paybox360
09.2024 - 03.2026
- Engage new prospect, sourcing quality businesses.
- Manage existing clients, while engaging new businesses.
- Support the team in closing businesses and successfully handover to the on boarding team.
- Manage the team in meeting customer’s request and needs.
- Give support to team, in planning and execution.
- Maintain existing relationships and increase clients.
- Ensure day to day running of the departmental activities.
Sales Executive/Customer Service
Mall Boxes Limited
Victoria Island, Lagos
04.2018 - 01.2022
- Manage walk-in customer.
- Support in online purchase of items from outside Nigeria.
- Monitor bookings till it arrives Nigeria.
- Update customer records for pickup.
Customer Care/Sales Executive
Total Health Trust Limited
Palm grove, Lagos
12.2010 - 01.2017
- Sourcing and introducing quality business relationships.
- Building, understanding and sustaining relationships with the Insured customers.
- Monitoring of Customers’ Renewals and proffering suggestions for more beneficial business dealings.
- Liaising with Customer Services and other relevant units for various clients’ transactions, in line with existing rules and regulatory provisions.
- Scheduling business meeting with the Organization’s managers/executives and prospective/existing customers.
- Managing existing clients while increasing customer base.
- Resolving customers’ queries and challenges.
Corps Member
NATIONAL YOUTH SERVICE CORPS (NYSC)
Bompai, Kano State
10.2009 - 09.2010
Education
Master of Public Administration (MPA) - HR Specialization
01-2016
B.Sc. (Ed) - Physics
01-2008
GPA: Second Class, Lower Division
West African Senior School Certificate - undefined
01-2002
Personal Information
- Date of birth: 04/30/85
- Gender: Female
- Nationality: Nigerian
- Marital status: Married
- Place of birth: Edo State
Custom Section
- Enthusiastic professional in business and people development
- Demonstrable leadership skills
- Good interpersonal skills and team spirit
- Self-motivated with strong ability to perform tasks beyond expectations
- Demonstrable ability to think critically and evaluate solutions
- Excellent oral and written communication and presentation skills
- Good negotiation and relationship management skills
- Good coaching and mentoring skills
- Ability to meet deadlines
- Ability to effectively convert service recovery to sales opportunities
- Excellent working knowledge and proficiency in MS Office suite
- Strong social media relationship with professional contacts
Timeline
Key Account, Sales & Customer Service - Paybox360
09.2024 - 03.2026
Sales Executive/Customer Service - Mall Boxes Limited
04.2018 - 01.2022
Customer Care/Sales Executive - Total Health Trust Limited
12.2010 - 01.2017
Corps Member - NATIONAL YOUTH SERVICE CORPS (NYSC)
10.2009 - 09.2010
University of Lagos - Master of Public Administration (MPA), HR Specialization
Delta State University - B.Sc. (Ed), Physics
Surulere Girls Secondary School - West African Senior School Certificate,