Paschaline Joseph
Victoria Island
Summary
Dynamic Data Analyst upskilling at Utiva Academy, with expertise in SQL querying, and data visualization. Hands-on experiences with Python, SQL, Power BI, and Excel to extract insights, and optimize processes. Proven ability to identify trends and enhance business intelligence tools. Recognized for exceptional problem-solving and communication skills, delivering impactful reports that drive decision-making. Committed to maintaining accuracy and reliability in data analysis, while fostering team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Science Intern
Utiva Academy
Lagos State
03.2025 - Current
- Gathered and organized data to analyze current industry trends.
- Analyzed large datasets to identify trends and patterns.
- Participated in project planning and scope definition for analytics initiatives.
- Maintained or updated business intelligence tools, databases or dashboards.
- Utilized SQL for querying and extracting relevant data from large databases.
- Prepared detailed reports and presentations summarizing analytical findings.
- Conducted data collection, cleaning, and preprocessing to ensure accuracy and reliability of datasets.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Created graphs and charts detailing data analysis results.
- Documented data engineering workflows in Jupyter notebooks for reproducibility purposes.
Customer Service Representative
Pedini Nigeria Limited
Lagos State
03.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Oversaw warranty counseling process to manage expense controls.
Office Assistant
K.C Gaming Network
Anambra State
11.2021 - 01.2023
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Computed, recorded and proofread data or reports.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Communicated regularly with customers to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved conflicts between team members in an effective manner.
Education
Bachelor of Science - Psychology
Ebonyi State University
Abakaliki, Nigeria 09-2021
Skills
- Data analysis
- SQL querying
- Data visualization
- Business intelligence
- Data cleaning
- Office administration
- Customer service
- Team collaboration
- Problem solving
- Communication skills
- Attention to detail
- Professional demeanor
- Support case resolution
- Microsoft Excel
- Power BI
Certification
- National Youth Service Crops (NYSC) - Completed
- Utiva Data Science - In view
References
References available upon request.
Timeline
Data Science Intern
Utiva Academy
03.2025 - Current
Customer Service Representative
Pedini Nigeria Limited
03.2023 - Current
Office Assistant
K.C Gaming Network
11.2021 - 01.2023
Bachelor of Science - Psychology
Ebonyi State University
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