Summary
Overview
Work History
Education
Skills
Timeline
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PASCHALINE EBERECHUKWU

BIOCHEMIST
LAGOS,LAGOS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Goggle Suite industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious Technical Support with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated Digital Marketer experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Goal-oriented worker with outstanding knowledge of goggle suitorganization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and customer service talents. Committed to best-in-class customer service and maintaining professionalism.

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Work History

CUSTOMER SERVICE

DAISY BEST REALTORS LIMITED
AJAH, LAGOS, LAGOS STATE
05.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

MEDICAL LABORATRY SCIENTIST

ST. MICHEAL'S HOSPITAL
ENUGU, ENUGU STATE
05.2019 - 04.2020
  • Identified issues, analyzed information and provided solutions to problems.

RESARCH LAB ATTENSANT

PRODA
EMENE, ENUGU, ENUGU STATE
05.2018 - 12.2018
  • Conducted research, gathered information from multiple sources and presented results.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor of Science - APPLIED BIOCHEMISTRY

ENUGU STATE UNIVERSITY oF SCIENCE AND TECHNOLOGY
AGBANI, ENUGU STATE
11.2015 - 11.2019

Skills

TECHNICAL SUPPORT ENGINEER/ CUSTOMER SERVICE/DIGITAL MARKETING

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Timeline

CUSTOMER SERVICE

DAISY BEST REALTORS LIMITED
05.2020 - 07.2021

MEDICAL LABORATRY SCIENTIST

ST. MICHEAL'S HOSPITAL
05.2019 - 04.2020

RESARCH LAB ATTENSANT

PRODA
05.2018 - 12.2018

Bachelor of Science - APPLIED BIOCHEMISTRY

ENUGU STATE UNIVERSITY oF SCIENCE AND TECHNOLOGY
11.2015 - 11.2019
PASCHALINE EBERECHUKWUBIOCHEMIST