Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Pascal Osaretin

Pascal Osaretin

Nigeria

Summary

Dynamic Customer Service Executive with proven expertise at Outcess Solutions Nigeria Limited, excelling in swift resolution of client inquiries and complaints. Skilled in data recording and team management, I foster positive relationships while ensuring adherence to both a company and health policies, enhancing overall customer satisfaction and operational efficiency.

Overview

2026
2026
years of professional experience
4032
4032
years of post-secondary education

Work History

Customer Service Executive

Outcess Solutions Nigeria Limited
Lagos , Nigeria
02.2025 - 07.2025
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.

Medical Record Officer

Lagos State University Teaching Hospital (LASUTH))
Lagos, Nigeria
08.2024 - 02.2025
  • Conducted audits of medical charts to identify any missing or incorrect information.
  • Compiled statistics on various aspects of medical care for performance improvement projects.
  • Ensured all privacy laws are adhered to when handling patient information.
  • Assisted with filing and retrieving of confidential patient information.
  • Created new patient files using standard templates for filing purposes.
  • Entered data into computerized database accurately and efficiently.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.

Vaccination Supervisor

National Primary Health Care Development Agency
Ikeja, Nigeria
  • Collaborated with other Location Wards to coordinate Vaccination processes between various teams.
  • Developed strategies to improve team performance on productive vaccination
  • Directed and supervised team of 10 employees in daily vaccination operations.
  • Tracked progress on vaccination projects and provided timely feedback to staff Health workers.
  • Evaluated Team performance through periodic reviews and documented vaccination results accordingly.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Science - Human Physiology

Ambrose Alli University, Ekpoma, Edo State
Edo State , Nigeria
10.2018 - 05.2023

Community Comprehensive High School
Lagos, Nigeria

Springforth International School
Lagos, Nigeria

Skills

  • Customer Service
  • Call Center Operations
  • Data Recording
  • Swift Response To Client Inquiries
  • Ability To Resolve Customer Complaints Efficiently
  • Time Management
  • Team Management
  • Organization Skills
  • Good Public Relations
  • Company policy adherence
  • Medical Record Management
  • Health Vaccination

Languages

English
First Language
English
Beginner (A1)
A1

References

References available upon request.

Timeline

Customer Service Executive

Outcess Solutions Nigeria Limited
02.2025 - 07.2025

Medical Record Officer

Lagos State University Teaching Hospital (LASUTH))
08.2024 - 02.2025

Bachelor of Science - Human Physiology

Ambrose Alli University, Ekpoma, Edo State
10.2018 - 05.2023

Vaccination Supervisor

National Primary Health Care Development Agency

Community Comprehensive High School

Springforth International School

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Pascal Osaretin