Pascal Musa
Banker
Kubwa
Summary
Collaborative team lead with talents for team building, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Transaction Services Supervisor
Guaranty Trust Bank
01.2024 - Current
- Oversee and manage daily transaction processing activities, including deposits, withdrawals, transfers, and other financial transactions.
- Identify operational inefficiencies and implement corrective measures, leading to overall increase in effectiveness.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Ensure that all transaction processing activities comply with banking regulations, such as anti-money laundering (AML), Know Your Customer (KYC), and other regulatory requirements.
Customer Service Supervisor
Guaranty Trust Bank
04.2022 - 12.2023
- Managed escalated cases with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions to customers' complaints.
- Enhanced team productivity through regular training, feedback, and performance evaluations.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to the bank's standards.
ATM Custodian
Guaranty Trust Bank
03.2022 - 04.2022
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Effectively coordinated with vendors on equipment repairs, ensuring machines were returned to full functionality as soon as possible.
- Assisted in training new team members on essential job functions, accelerating their integration into thier job roles.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
Teller Captain
Guaranty Trust Bank
11.2021 - 02.2022
- Supervised and approved transactions that required supervisory authorization.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained accurate records of teller transactions, balancing activities, and other operational data.
Wedding Planner
Pemaclicks Events Nigeria Limited
04.2019 - 07.2021
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Utilized social media to promote events and increase attendance.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Managed budgets effectively, ensuring cost-efficient weddings without compromising quality or client vision.
Education
Bachelor of Engineering - Civil Engineering
Federal University of Technology, Minna.
Minna, Niger State, Nigeria 09.2012 - 11.2017
Senior Secondary School Certificate -
St. Thomas Aquinas Secondary School
Lokoja, Kogi State, Nigeria 08.2006 - Jul 2012
First School Leaving Certificate -
LGEA Primary School
Abejukolo, Kogi State, Nigeria 09.1999 - 07.2006
Skills
Interpersonal Skills
Time Management
Financial Management
Problem-solving abilities
Team Collaboration
Process Improvement
Negotiation
Organizational Skills
Interpersonal Skills
Timeline
Transaction Services Supervisor
Guaranty Trust Bank
01.2024 - Current
Customer Service Supervisor
Guaranty Trust Bank
04.2022 - 12.2023
ATM Custodian
Guaranty Trust Bank
03.2022 - 04.2022
Teller Captain
Guaranty Trust Bank
11.2021 - 02.2022
Wedding Planner
Pemaclicks Events Nigeria Limited
04.2019 - 07.2021
Bachelor of Engineering - Civil Engineering
Federal University of Technology, Minna.
09.2012 - 11.2017
Senior Secondary School Certificate -
St. Thomas Aquinas Secondary School
08.2006 - Jul 2012
First School Leaving Certificate -
LGEA Primary School
09.1999 - 07.2006