Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Certification
References
Timeline
Generic
Parascheva Burduja

Parascheva Burduja

Iasi

Summary

Dynamic professional with expertise in customer service and flight safety. Proven ability to enhance passenger experiences through effective communication and problem-solving skills. Background in hospitality and team coordination supports a commitment to safety and comfort during flights.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

CABIN CREW

Qatar Airways
Doha
09.2023 - 08.2025
  • Achieved recognition for outstanding performance at Qatar Airways, an eight-time World’s Best Airline.
  • Delivered exceptional customer service, addressing client needs effectively in a high-pressure environment.
  • Demonstrated commitment to excellence, receiving consistent positive feedback from management and customers.
  • Embraced challenges within Aviation industry, driving personal and professional growth.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.

TV PRESENTER

Pragmatic Play
Bucharest
08.2020 - 09.2023
  • Adhered to internal guidelines to maintain a balanced work environment.
  • Enhanced customer experience through effective service delivery.
  • Assisted customers with game inquiries, following established procedures.
  • Ensured timely program delivery by meeting scheduling requirements.
  • Prepared scripts for clarity and coherence.
  • Coordinated with production team to facilitate smooth operations.
  • Maintained professional on-air presence during live broadcasts, displaying positivity and energy.

Trainer

Pragmatic Play
Bucharest
01.2022 - 06.2022
  • I held workshops for the new employees (game presenters and supervisors) regarding the English scripts used in games along with Voice and Posture.
  • Collaborated with management to create personalised development plans for employees.
  • Developed soft skills by providing training in time-management, problem-solving, and effective communication.

Senior Presenter

Pragmatic Play
Bucharest
02.2023 - 09.2023
  • Recognised as Senior Presenter due to outstanding performance and tenure.
  • Guided junior presenters to enhance overall team effectiveness.
  • Ensured smooth daily operations within the work environment.

ORDER SUPPORT AGENT

CGS ROMANIA
Bucharest
04.2020 - 07.2020
  • Managed smart device orders, ensuring accurate placement and timely cancellations.
  • Provided detailed billing information to clients upon request.
  • Delivered technical support by troubleshooting issues according to established procedures.
  • Ensured optimal customer experiences through adherence to operational guidelines.

HOTEL RECEPTIONIST

DIB COM INTER SRL
Bucharest
11.2019 - 02.2020
  • Welcomed and registered customers at hotel, ensuring a smooth check-in process.
  • Assisted guests with inquiries and resolved any issues promptly.
  • Processed online and reception registrations using hotel management software.
  • Managed paperwork and financial reconciliations at end of each shift.
  • Organised breakfast supplies by liaising with suppliers for timely deliveries.
  • Executed billing and e-invoicing for accurate financial records.
  • Proactively ensured guest comfort throughout their stay by anticipating needs.

Education

Bachelor's degree - Arabic - English

University of Bucharest
Bucharest
10.2016 - 09.2019

Skills

Quick learner

  • Organizational skills
  • Effective communication
  • Adaptability
  • Interpersonal abilities
  • Composure under pressure
  • Flight safety expertise
  • Cabin cleaning proficiency
  • Discretion and diplomacy
  • Punctuality and dependability
  • Physical stamina
  • Multitasking proficiency
  • Conflict resolution strategies
  • Cross-cultural awareness

Languages

Romanian
Native
English
Fluent
French
Advanced
Arabic
Intermediate

Accomplishments

Written recognition from Qatar Airways Acting Vice President of Cabin Services for participation to a recruitment event : " Having you as a brand ambassador added immense value to our hiring efforts and you represented our airline with the confidence and pride that makes us the best".

Affiliations

  • Travelling
  • Art
  • Gym
  • Reading

Certification

Silver Service for VVIP and Business Executive Aviation - World-Class NG Cabin Crew, Bucharest (Nov, 2024)


Role of a Private Jet/ Corporate Flight Attendant - SkyLux Consultancy, Udemy (Aug, 2025)


References

References available upon request.

Timeline

CABIN CREW

Qatar Airways
09.2023 - 08.2025

Senior Presenter

Pragmatic Play
02.2023 - 09.2023

Trainer

Pragmatic Play
01.2022 - 06.2022

TV PRESENTER

Pragmatic Play
08.2020 - 09.2023

ORDER SUPPORT AGENT

CGS ROMANIA
04.2020 - 07.2020

HOTEL RECEPTIONIST

DIB COM INTER SRL
11.2019 - 02.2020

Bachelor's degree - Arabic - English

University of Bucharest
10.2016 - 09.2019

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Parascheva Burduja