Hi, I’m
JONATHAN OGHENEOVO PARADISE
RIVERS
Summary
Dedicated Customer Support professional with comprehensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
1
Certification
Work History
Royal technologies ltd
Supervisor
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Remitano.com
Customer Service Expert
01.2019 - Current
Job overview
- Professionally and comprehensively answering product and service questions, suggesting other offerings to attract potential customers.
- Constantly attending to customer chats and emails with minimal wait times as well as resolving
- Keep boosting company revenue by skillfully promoting diverse service options to clients.
- Liaising with management to ensure seamless transfer of user's feedback to the higher team.
Education
St Louis Nursery And Primary SchoolWarri, Delta State, Nigeria
First School Leaving Certificate
08.1993
Dore Numa College WarriWarri, Delta State, Nigeria
High School Diploma
08.1998
Ambrose Alli UniversityEkpoma, Edo State, Nigeria.
Bachelor of Science from Business Administration And Management
08.2006
Skills
- Resolve customer issues seamlessly
- Learn new software and processes quickly
- Competent multitasker
- Synergistic Team player
- Good time manager
- Cultural sensitivity
- Phone etiquette
- Conflict resolution
- Cross-functional team leadership
- Self-management
- Persuasive written and oral communication
- Microsoft Office
Certification
My Certificate of completion from Udemy (Jan 17, 2023) on the course "Brilliant Customer Service: How to Impress your Customers" is in pursuant of my passion to achieve corporate goals by making customers fully satisfied.
Timeline
Customer Service Expert
Remitano.com
01.2019 - Current
Supervisor
Royal technologies ltd
St Louis Nursery And Primary School
First School Leaving Certificate
Dore Numa College Warri
High School Diploma
Ambrose Alli University
Bachelor of Science from Business Administration And Management
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