Summary
Overview
Work History
Skills
EDUCATION
CERTIFICATION
REFERENCES
Timeline
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Paola Piñero

W Russell Rd

Summary

Highly skilled and adaptable professional with a proven track record in hosting events, providing premier bottle service, and executing successful promotional strategies. Adept at creating engaging and memorable guest experiences, building strong client relationships, and driving revenue growth in high-energy, fast-paced environments. Bilingual in Spanish and English, with excellent communication skills to connect with diverse audiences and ensure exceptional service delivery.

Experienced in coordinating event logistics, managing VIP services, and collaborating with cross-functional teams to achieve seamless operations. Demonstrates expertise in promoting brands through strategic marketing initiatives, increasing customer engagement, and enhancing brand visibility. Committed to delivering excellence in hospitality, fostering client loyalty, and consistently exceeding expectations.

Overview

9
9
years of professional experience

Work History

Client Advisor

Louis Vuitton
Las Vegas, NV
01.2021 - Current
  • Consistently exceeded sales goals on leather goods by 20% monthly and increased client retention by 5%.
  • Maintained and created detailed client lists, including $10K customers and top prospects, generating the highest number of high-value clients in-store.
  • Adapted to product lifecycles to tailor client experiences and meet individual customer needs.
  • Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.

Bartender, Beverage Runner, and Waitress

Sanbar Restobar
Santiago, Chile
04.2017 - 08.2019
  • Prepared and served high-quality beverages and cocktails in a fast-paced environment.
  • Assisted with beverage running and ensured seamless service during high-volume shifts.
  • Delivered exceptional dining experiences by providing friendly and efficient table service.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.

Sales Promotion Host and Bottle Girl

Monte Olimpo Producciones
Santiago, Chile
02.2017 - 11.2018
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Represented brands at promotional events, engaging customers to drive product awareness and sales.
  • Delivered beverage service to VIP clients, ensuring a premium experience at events.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Waitress

Hooters
Santiago, Chile
02.2016 - 07.2017
  • Delivered exceptional customer service, managing orders and ensuring guest satisfaction in a busy dining environment.
  • Served food and beverages to patrons and confirmed complete orders.
  • Developed positive relationships with regular customers through friendly conversation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Brand Model and Bottle Girl

Trade Marketing
Santiago, Chile
07.2016 - 06.2017
  • Promoted brand visibility and sales through strategic marketing events and customer engagement.
  • Provided beverage service and ensured client satisfaction during promotional events.
  • Developed and maintained relationships with local businesses and organizations for brand partnerships.
  • Engaged with potential customers, providing product information and answering queries.
  • Coordinated photo shoots for product catalogs, advertisements.

Skills

  • Task delegation
  • Table management
  • Employee scheduling
  • Promotions coordination
  • Team building
  • Planning
  • Task prioritization
  • Organization
  • Decision-making
  • Conflict resolution
  • Multitasking Abilities
  • Verbal communication
  • Communication
  • Telephone reception
  • Menu management
  • Guest feedback
  • Detail-oriented
  • Seating arrangements
  • Food allergy awareness
  • Table assignment coordination
  • Guest relations
  • Hospitality and accommodation
  • Health standards
  • Reservations
  • Impression management
  • Takeout order processing
  • Dining room management
  • Foreign language skills

EDUCATION

  • Dentist Degree
    Universidad Romulo Gallegos – San Juan De Los Morros, Venezuela (2017)

CERTIFICATION

  • Philosophy of Quality and Excellence in Manufacturing and Service
    Fundamental – Valencia, Venezuela (2012)

REFERENCES

Available upon request.

Timeline

Client Advisor

Louis Vuitton
01.2021 - Current

Bartender, Beverage Runner, and Waitress

Sanbar Restobar
04.2017 - 08.2019

Sales Promotion Host and Bottle Girl

Monte Olimpo Producciones
02.2017 - 11.2018

Brand Model and Bottle Girl

Trade Marketing
07.2016 - 06.2017

Waitress

Hooters
02.2016 - 07.2017

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Paola Piñero