Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
PAMELA AMY OKONKWO

PAMELA AMY OKONKWO

Health Service Administrator
ONITSHA ANAMBRA STATE,Nigeria

Summary

Health Services Administrator with over 7 years of experience overseeing healthcare services for St Martins J Rehabilitation clinic facilities. Coordinates clinics, blood drives and other program activities to increase community wellbeing. Detail-oriented, hardworking and knowledgeable leader with excellent organizational and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Health Services Administrator

St Martins J Rehabilitation Clinic
02.2017 - Current
  • Assisted with regulatory issues such as compliance.
  • Analyzed current programs to determine effectiveness.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated activities with [Type] manager to align planning processes with targeted project outcomes.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Reviewed requests for expenditures and determined if such applications were justified and within budget.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Successfully negotiated client contract renewals to create increased revenue.

Health Unit Coordinator

ST Martins J Rehabilitation Clinic
02.2016 - 02.2017
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Communicated with patients, ensuring that medical information was kept private.

Retail Sales Associate

Fields Of Green Ventures Nigeria Ltd
01.2010 - 05.2015
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Marketing Assistant

Mummys Pot Cafeteria
01.2007 - 10.2009
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.

Education

Bachelor of Science - Accounting

University of Nigeria Nsukka
Enugu State Nigeria
07.2004

Skills

  • Strategic Planning
  • Social Media Tools
  • Team Supervision
  • Policy Implementation
  • Client Consulting
  • Quality Controls
  • Interpersonal and Written Communication
  • Quality Assurance
  • Strategic Business Planning

Affiliations

Nigeria Red Cross

Certification

  • Caregiving Training Certification - 2023
  • First Aid License -Certification Nigeria Red Cross 2023
  • Basic Life Support Certification - Nigeria Red Cross

Timeline

Health Services Administrator

St Martins J Rehabilitation Clinic
02.2017 - Current

Health Unit Coordinator

ST Martins J Rehabilitation Clinic
02.2016 - 02.2017

Retail Sales Associate

Fields Of Green Ventures Nigeria Ltd
01.2010 - 05.2015

Marketing Assistant

Mummys Pot Cafeteria
01.2007 - 10.2009

Bachelor of Science - Accounting

University of Nigeria Nsukka

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PAMELA AMY OKONKWOHealth Service Administrator