PAMELA KISEMBO
Willingboro
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
15
15
years of professional experience
Work History
Mortgage Collateral
Planet Home Lending
01.2021 - Current
- Ensured 100% compliance with the guaranty rule, minimizing financial risk and ensuring regulatory adherence.
- Maintained accurate records of all secured transactions.
- Reduced collateral issue resolution time by 30% through effective team collaboration.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Enhanced operational efficiency by resolving 90% of document issues and loan inquiries promptly.
- Set up debt payment plans based on client credit, income and assets.
Mortgage Loss Mitigation
Navy Federal Credit Union
07.2014 - 07.2016
- Ensured 100% compliance with laws, regulations, and company policies, minimizing legal risks and regulatory issues.
- Improved loan modification processing speed by 25% through effective interdepartmental collaboration.
- Analyzed financial documents such as income statements, bank statements, tax returns and credit reports.
- Achieved a 95% on-time delivery rate of third-party vendor services, ensuring timely loan modifications.
- Maintained accurate records of all activities related to loss mitigation efforts.
- Identified and implemented process improvements that reduced operational costs by 10%.
Mortgage Collections
Navy Federal Credit Union
08.2010 - 07.2014
- Achieved a 30% reduction in delinquency rates through persistent follow-up with borrowers.
- Improved borrower repayment plans through effective financial assessments and communication.
- Enhanced loan approval process efficiency by 15% through accurate eligibility reviews
- Worked with other departments within the company to ensure that all legal requirements are met during the foreclosure process
- Increased accuracy in fund application by 25%, ensuring proper allocation towards mortgages.
- Boosted team productivity by 40% through effective training of temporary employees and interns on mortgage collections and NFCU procedures.
Non-Performing Loans
Freddie Mac
01.2009 - 08.2010
- Overview and managed the Non-Performing Loans Mailbox and correspond with sellers on various status
- Enhanced team coordination, leading to a 15% increase in project completion rates
- Ensured 100% compliance with quality control standards during FQR processes.
- Increased data management efficiency by 25% through effective archiving and retrieval of loans.
- Inspected products to ensure quality standards were met prior to shipping.
- Boosted administrative support efficiency by 30%, aiding in smoother operations.
- Maintained inventory accuracy at 99%, ensuring timely and correct order fulfillment.
Education
Certified Professional Course - Certified Associate in Project Management (CAPM)
University of California
San Marco, California01.2017
Bachelor of Science - BSc in Social Sciences BA(SS) Major
Makerere University
Kampala01.2008
Skills
- Project Planning
- Project Estimation
- Process Improvement
- Project Coordination
- Program Management
- Project Review
- Standards Implementation
- Quality Assessment
- Monitoring/Evaluation
- Regulatory Compliance
- Deliverables Monitoring
- Quality Assurance
- Loss Mitigation
- Legal Documentation
- Insurance Verification
- Credit analysis
- Asset Management
- Portfolio Management
- Loan Documentation
- Investment Analysis
Languages
English
First Language
References
References available upon request.
Timeline
Mortgage Collateral
Planet Home Lending
01.2021 - Current
Mortgage Loss Mitigation
Navy Federal Credit Union
07.2014 - 07.2016
Mortgage Collections
Navy Federal Credit Union
08.2010 - 07.2014
Non-Performing Loans
Freddie Mac
01.2009 - 08.2010
Certified Professional Course - Certified Associate in Project Management (CAPM)
University of California
Bachelor of Science - BSc in Social Sciences BA(SS) Major
Makerere University
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