PAMELA IMOUKHUEDE

I’m a pivotal sales manager with experience successfully managing up to $4 million dollars annual revenue in quotas, receiving significant awards and recognition. My passion is in using innovation to enable my customers achieve their business goals across the various metrics important specifically to each customer.

I have managed multiple key accounts across sectors, tailoring my relationship management approach to specific customer roles and meeting the most important goals for each individual role. This consultative approach has often made me a trusted advisor to my customers which is always my goal.

Operationally, I work with initiative and little supervision while still collaborating internally to ensure organizational success. My habit of keen planning has enhanced my organizational skills which, in turn, reflects significantly in my work. I easily motivate my internal teams to produce results. I am excellent at communicating clearly, internally and externally, fostering professional, beneficial relationships and building trust with a high level of integrity.

I am fluent in written, spoken and Pidgin English, as well as have proficiency in the Nigerian languages, Igbo, Yoruba and basic Hausa.

BUSINESS DEVELOPMENT

· Planned, identified and executed sales and business development opportunities within assigned account briefs.

· Created sure-fire business strategies as needed in a competitive market.

· Successfully and strategically positioned Multilinks, Nigeria’s foremost CDMA company as the preferred fibre transmission provider among tough competition by building and maintaining working relationships.

BUYER BEHAVIOR EXPERT

· I constantly keep abreast of the drivers that influence customer buying decisions and using them in the selling process with a consultative approach.

· I constantly lead with a problem-solving approach and not just a sales approach.

SALES & MARKETING

· I sold fibre optic transmission, also known as data leased line, to appropriate market segment i.e wholesale market (Telcos, Internet Service Providers and Systems Integrators): Corporate internet, NPLC and Metro connection.

· I went on to start and run an online retail business where I dealt in mobile phone accessories, fashion accessories et cetera.

· I have received training in multiple sales methodologies (Challenger Sales, Value Selling framework, Target Account, Large Account Management Process, Strategic Selling, Solution Selling etc) which drive my approach to every sales engagement. I am able to form situation-specific approaches to each opportunity to drive to closure.

· I also collaborate to develop marketing campaigns tailored to solution offerings and/or to customers.

CONTRACT MANAGEMENT & NEGOTIATION

· I am excellent at recruiting new partners and managing partner contracts as evidenced by my work at Multilinks.

· I developed a contract strategy; created and maintained account development plans for all accounts in my brief.

· I act as a liaison between artistes/actors and corporate organizations in contract negotiations, balancing the billing rates with the budgets of interested corporate bodies.

RELATIONSHIP MANAGEMENT

· I managed all dealings and relations between Multilinks and her carrier fixed-line customers.

· Receipt and timely follow up of after-sales complaint from customers, escalated and resolved all customers’ service requests including fault reports and billing queries as well as administrative issues for all clients in brief and make recommendations to the team executive.

· Ensured speedy service implementation to all assigned customers by liaising with service delivery and technical teams.

· I continue to maintain a great social and working relationship with these entertainers.

STRATEGIC PLANNING, PARTNERSHIPS AND CHANNELS

· While at Multilinks, I successfully and strategically positioned the organization as the preferred fibre transmission provider among tough competition by building and maintaining working relationships.

· I assisted clients in understanding the value proposition and differentiation of Multilinks' data products and services, as concerns large scale leased line services.

· I connect entertainers to organizations based on their relatability to the customer base being courted.

EXCELLENT COORDINATION and EXPERT PLANNER

· Leveraging my network within the Nollywood and Nigerian music space, I connect corporate organizations with key entertainment industry players for brand sponsorship and events.

EXCEPTIONAL LEADER AND TEAM PLAYER

· I oversaw teams of corporate account managers in the carrier leased line segment.

· Escalation and troubleshooting of customer queries and complaints while working closely with technical, finance and service delivery teams.

· I continue to work well with multiple teams across industries.

PRINCE2 Foundation (AXELOS)