PALLVI CHANDEL
Växjö
Summary
Client Support Specialist with over 3 years of experience delivering exceptional customer service and technical support. Skilled in managing client accounts, optimizing e-commerce solutions, and coordinating projects across platforms such as Commerce Cloud and various SaaS products. Proven track record as a Customer Service Associate and Customer Service Executive, with a focus on enhancing customer engagement, resolving complex issues, and fostering strong client relationships. Recognized for achieving high customer satisfaction rates, driving process improvements, and collaborating with cross-functional teams to ensure seamless service delivery. Highly adaptable and committed to providing proactive, solutions-oriented support in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Maropost
Toronto
04.2023 - 08.2024
- Managed websites for Australian clients, achieving a 98% uptime and a 25% improvement in user engagement by implementing client-specific optimizations.
- Coordinated projects across Commerce Cloud and various SaaS products, resulting in a 30% increase in project completion efficiency and seamless integrations for multiple client accounts.
- Provided technical support and troubleshooting, resolving 95% of client-reported issues within 24 hours to maintain high satisfaction rates.
Student Trainee
Impact Hub
01.2024 - 07.2024
- Gained valuable insights into Nordic culture and business practices, enhancing cultural competency and communication skills, and contributing to a 15% improvement in cross-cultural client interactions.
- Engaged in a mentorship program that fostered strong connections within the business ecosystem, resulting in a 20% increase in networking opportunities with industry professionals.
- Assisted in market research for product development, contributing to a 10% growth in market understanding and strategy alignment.
Customer Service Associate
Amazon
01.2023 - 03.2023
- Collaborated with North American e-commerce brands, customers, and internal retail teams to optimize product offerings and streamline operations, resulting in a 25% improvement in customer satisfaction scores.
- Enhanced customer engagement through strategic product management and CRM initiatives, increasing repeat customer rate by 30%.
- Assisted in implementing targeted marketing campaigns, which contributed to a 20% increase in seasonal sales.
Customer Service Executive
GoDaddy
01.2022 - 08.2022
- Provided comprehensive assistance with website design, marketing, and hosting solutions via chat and email, resulting in a 30% reduction in support requests.
- Consistently exceeded customer expectations, achieving a 100% satisfaction rating across all interactions.
- Trained new team members on customer engagement strategies, improving team performance, and maintaining high-quality support standards.
Education
Post Graduate - Industrial Economics And Technology Management
Norwegian University of Science And Technology
NorwayMaster of Science - Innovation
Linnaeus University
SwedenBachelor of Science - Computer Science
Cummins College of Engineering For Women
India08-2021
Skills
- Customer Relationship Management (CRM)
- Effective Communication (verbal and written)
- Problem-Solving Skills
- Technical Troubleshooting
- Project Coordination
- Product Knowledge and Promotion
- Empathy and Customer Understanding
- Time Management
- Cross-Functional Collaboration
- Data Analysis and Reporting
- Adaptability and Flexibility
- Quality Assurance
- Process Optimization
- Multitasking and Prioritization
- Conflict Resolution
- Customer Engagement Strategies
- Attention to Detail
- Training and Mentorship Skills
Certification
Consultant Virtual Experience Program - MAR 2023
Accenture Nordic
Languages
English
First Language
Swedish
Elementary (A2)
A2
Accomplishments
- MIT Sloan School of Management, USA August 2024 – Present
Actively engaged in academic communities as a reviewer and contributor, analyzing the impact of digital technology on organizational systems. Focused on projects at the intersection of corporate strategy, innovation management, and social entrepreneurship, driving insights into transformative practices within organizations.
- Vorfreude Community, India February 2019 – December 2020
Organized and executed international creative events to foster collaboration and knowledge exchange among a diverse community of professionals. Enhanced the organization's digital presence through creative writing and content management, strengthening engagement and outreach efforts.
Areas of Interest
- Customer Relationship Management (CRM) – Developing and improving strategies for building strong client relationships.
- Service Quality Improvement – Interest in continuously enhancing service delivery and customer experience.
- Communication Skills Development – Enjoying opportunities to hone communication skills, such as active listening, empathy, and conflict resolution.
- Technology in Customer Support – Interest in customer service software, chatbots, and automation tools to streamline client support.
- Problem-Solving – Passion for finding efficient solutions to client issues and troubleshooting.
- Training and Development – Enjoyment of training and mentoring newer team members in customer service skills and knowledge.
- Data Analysis for Service Trends – Interest in analyzing customer feedback and support metrics to identify areas for improvement.
Timeline
Student Trainee
Impact Hub
01.2024 - 07.2024
Client Support Specialist
Maropost
04.2023 - 08.2024
Customer Service Associate
Amazon
01.2023 - 03.2023
Customer Service Executive
GoDaddy
01.2022 - 08.2022
Post Graduate - Industrial Economics And Technology Management
Norwegian University of Science And Technology
Master of Science - Innovation
Linnaeus University
Bachelor of Science - Computer Science
Cummins College of Engineering For Women
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