OZOKWERE TITUS TOCHUKWU
Lagos state
Summary
Dynamic professional with a strong background in customer service and procurement. Expertise in enhancing customer satisfaction through effective communication, conflict resolution, and strategic negotiation. Committed to delivering impactful results that drive operational success and improve procurement efficiency.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
FAIRMONEY MICROFINANCE BANK
ABUJA
07.2024 - 05.2026
- Guided customers in understanding product features and functionality to improve user experience.
- Delivered accurate information on products, services, policies, and procedures to enhance customer understanding.
- Exhibited empathy and active listening during customer interactions to foster positive relationships.
- Process refunds, replacements, exchanges, and compensation according to company policy.
PROCUREMENT OFFICER
ENUGU ELECTRICITY DISTRIBUTION COMPANY
09.2022 - 06.2023
- Negotiated with suppliers to secure favorable pricing, terms, and conditions.
- Issued Requests for Quotations (RFQs) to suppliers and evaluated responses for alignment with procurement goals.
- Participated in budget planning and monitored procurement-related expenditures.
MARKETING OFFICER
OPAY MICROFINACE BANK LIMITED
12.2019 - 06.2020
- Increased brand awareness through direct, face-to-face engagement with customers.
- Promoted loan packages and facilitated loan collection from customers.
- Delivered product and service information to customers in a clear manner.
SALES REPRESENTATIVE
HEALTH OF THE SICK PHARMACY
ENUGU
09.2019 - 12.2019
- Sourced special products and services to address specific customer needs, enhancing overall satisfaction.
- Clarified orders with customers regarding omitted data, numbers, or delivery dates to ensure accurate processing.
- Provided customers with a clear understanding of charges, billing and price changes.
ASSISTANT PRESIDING OFFICER II (APO II)
INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC)
02.2019 - 03.2019
- Monitored voter compliance with INEC regulations to uphold electoral integrity.
- Collected election materials from the SPO for secure and accurate distribution.
- Returned election materials to the SPO post-election to ensure accountability.
FLOOR SUPERVISOR
ROHI GRAND SUITES
WUKARI
04.2016 - 08.2018
- Coordinated work hours and shifts to maintain optimal staffing levels.
- Developed job rotation schedules to foster employee skill development and versatility.
- Delivered reports and activity updates to management, ensuring informed decision-making.
SALES REPRESENTATIVE
CHIKASON VENTURES
WUKARI
11.2013 - 03.2015
- Answered customer inquiries regarding specific products to enhance satisfaction.
- Delivered accurate product information to assist customers in making informed choices.
- Conducted price and feature comparisons to support informed purchasing decisions
Education
BSC - Economics
FEDERAL UNIVERSITY WUKARI
WUKARI01-2022
SSCE -
ST. PATRICK'S COLLEGE
WUKARI01-2013
FLSC -
JENKABI PRIMARY SCHOOL
WUKARI01-2007
Skills
- Customer engagement
- Customer communication
- Customer satisfaction
- Product knowledge
- Conflict resolution
- Cultural adaptability
- Critical thinking and analysis
- Proficient in MS Office Suite
- Software applications
- Staff leadership and management
- Work prioritization
- Interpersonal rapport
LANGUAGES SPOKEN
English (Proficient), Hausa (Proficient), Igbo (Proficient), Jukun (Basic)
INTERESTS
Administration, Human Resources Management, Collection Officer, Customer Service, Quality Control, Artificial Intelligence (AI)
ACHIEVEMENTS & AWARDS
- National Youth Service Corps- 2023
- Certificate of completion in Customer Relationship Management (CRM)- 2026
Timeline
CUSTOMER SERVICE REPRESENTATIVE
FAIRMONEY MICROFINANCE BANK
07.2024 - 05.2026
PROCUREMENT OFFICER
ENUGU ELECTRICITY DISTRIBUTION COMPANY
09.2022 - 06.2023
MARKETING OFFICER
OPAY MICROFINACE BANK LIMITED
12.2019 - 06.2020
SALES REPRESENTATIVE
HEALTH OF THE SICK PHARMACY
09.2019 - 12.2019
ASSISTANT PRESIDING OFFICER II (APO II)
INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC)
02.2019 - 03.2019
FLOOR SUPERVISOR
ROHI GRAND SUITES
04.2016 - 08.2018
SALES REPRESENTATIVE
CHIKASON VENTURES
11.2013 - 03.2015
BSC - Economics
FEDERAL UNIVERSITY WUKARI
SSCE -
ST. PATRICK'S COLLEGE
FLSC -
JENKABI PRIMARY SCHOOL