OYINLOLA RITA APPAH

• Electronic processing of international transactions (ATM, POS & Web)

• Computation of Daily Net Settlement Values (Issuing and Acquiring) for International Visa Transactions and MasterCard Transactions

• Billing review and analysis

• Processing of settlement for successful International and Local disputed card transactions

• Bank wide computation of daily and monthly electronic reports for prepaid card loads

• Funding of Nostro Account for Visa Settlement and MasterCard Settlement

• FX monitoring and Analysis on purchase of funds for international transactions

• Provision of support for card operations

• Processing of chargeback on disputed local and international card transactions on all card Products (Issuing& Acquiring)

• Interfacing with local (Interswitch, Etranzact, UPSL) and international planning reports and scorecards

• Visa, Master Card and Verve Chargeback/Dispute Resolution Officer (Issuer and Acquirer)
• Resolving Both Remote-On-Us, Not-ON-Us and On-Us- Logging of claims against the acquiring bank and process the reversal swiftly back to customer’s account.
• Resolving All Types of Card Disputes Regarding Acquirer Initiated Refund (AIR).
• Engaging the Acquiring Banks for Transaction That has exceeded the approved Timeline by Applying Chargeback Terms (Good faith and Arbitration) etc.
• Resolving All Card types (Verve, Visa, MasterCard) On the Required Third-Party Portals (Extra switch, Unified Payment Dispute Manager UPDM, Master connect) ATM/POS/WEB Transaction.
• Processing Local and International Chargeback within the Approved SLA To Ensure The Banks Positions Are Fully Regularized In Line with PCIDSS Requirements.

• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Attend to all client enquiries and Queries relating to funds transfer.
• ATM monitoring and management
• General Ledger reconciliation.

• Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
• Oversaw liquidity and cash management operations.
• Examined tellers' reports of daily transactions for accuracy.
• Assisted tellers in cashing checks by verifying signatures and amounts.
• Performed teller scheduling to achieve appropriate branch coverage for business needs.
• Conducted various branch operations tasks including balancing and replenishing ATM.
• Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
• Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
• Complied with all internal controls and Federal regulations.
• Managed branch vault by verifying all cash transactions for accuracy.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

• Processed customer transactions promptly, minimizing wait times.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Audited fellow teller currency to contribute to dual-control procedures.
• Removed mutilated currency from circulation.
• Reconciled cash drawer and resolved discrepancies.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Turned in excess cash to maintain drawer security.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Sold and cross-sold bank products to new and existing customers.

• State (NYSC Year), Created and executed lesson plans and activities in the areas of family and consumer sciences, including nutrition, food science and clothing care.
• Taught how to manage a home, cook a meal, perform basic sewing and more.
• Taught students about home management, finance, family and community and child development.
• Organised various practical classes for students.

• Niger Basin Authority (NBA, To receive, accompany and see off official delegations and government guests.
• Carry out instructions from Assistant Chief of Protocol in preparing for state and other ceremonies.
• Assist in drawing up programs for state and official visits.
• Assist in organizing international conferences and meetings.
• Assist in organizing hospitality and other logistic arrangements for visiting delegations and government guests.
• Assist in planning and organizing receptions, banquets and dinners for Head of State/Head of Government and Council of Ministers.
• Process permits for visiting delegations/government guests for their travel in and around the country.
• Any other tasks assigned.