Oyinkansola Usuf
Business Analyst
Kwara,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task. Motivated to learn, grow and excel in Business environment. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client Fulfillment Analyst
Goldrush Agency
Lagos, LA
01.2021 - Current
- Improved TAT of processes which translated to 99.9 % improvement in service delivery
- Created better database unit for customer orders and invoices
- Collaborated with Director of Sales Operation on process improvement plans
- Constantly Trained Employees on New Process Improvement and Standard
- Operating Procedure.
Business System Analyst
Betamargin Ventures
Lagos, LA
01.2020 - 12.2020
- Planned and oversaw strategic, operational, and administrative projects
- Mitigated risks and reduced Operational risk by 25 percent
- Initiated and incorporated quality control measures to reduce errors
- Organized system operating procedures to strengthen controls
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Monitored employee tasks to gauge business functions and inefficiencies
- Collected, defined and analyzed business requirements
- Improved systems with addition of new features and infrastructure
Operations Analyst
Guaranty Trust Bank Plc
Lagos, LA
01.2008 - 12.2019
- Planned and oversaw strategic, operational, and administrative projects, which resulted in operational performance report above 90 percent
- Provided professional advice and direction to all departments on all matters relating to service improvement
- Identified bottlenecks and implemented new and improved processes
- Actively partnered with respective internal stakeholders to plan strategies aimed at improving relationships with clients
- Daily review of Internal Ledgers to minimize Operational Risks.
- Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits
- Identified and analyzed project risks and developed mitigation strategies
Education
Google Data Analytics Certificate - Data Analytics
University of Ilorin
Nigeria 11.2021 - 04.2022
B.Sc - Geography
University of Ilorin
Nigeria 10.2001 - 12.2004
Skills
Strong analytical skills,Pattern recognition, Relational databases and SQL, Strongundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self
Ernest Hemingway
Timeline
Google Data Analytics Certificate - Data Analytics
University of Ilorin
11.2021 - 04.2022
Client Fulfillment Analyst
Goldrush Agency
01.2021 - Current
Business System Analyst
Betamargin Ventures
01.2020 - 12.2020
Operations Analyst
Guaranty Trust Bank Plc
01.2008 - 12.2019
B.Sc - Geography
University of Ilorin
10.2001 - 12.2004
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