Oyinkansola Akintola
Customer Service Specialist | AWS certified Solutions Architect
Lagos,LA
Summary
Customer-focused professional with 3+ years of experience in customer service and operations, now AWS Cloud Practitioner and Solutions Architect Certified. Skilled in designing secure, scalable cloud infrastructures using AWS services like EC2, S3, RDS, VPC, and Lambda.
Experienced in deploying dynamic websites, automating infrastructure with CloudFormation, and managing cloud-based backend systems. Eager to transition into cloud, DevOps, or backend roles where cloud and customer experience intersect.
Overview
3
3
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Senior Customer Service Representative
The Dye Lab Company Limited
01.2024 - Current
- Provides client relations support and resolution of issues where required via social media platforms or other channels of client contacts.
- Manages and maintains direct relations with local and international logistics partners for order fulfillment and client issue resolutions.
- Daily tracking and management of client orders and delivery, including packaging and fulfillment.
- Nurtures strong customer relationships, and maintains detailed customer interaction records using ERP, PLM and CRM software.
- Receives local and international vendor invoices and ensures due payment of all outstanding invoices
- Monitors team performance, and mentors junior customer service representatives.
Operations/Client Relations Associate
The Dye Lab Company Limited
06.2022 - 12.2023
- Coordinated daily order tracking, packaging, and fulfillment for clients, ensuring timely delivery and excellent customer service, with a 50% increase in sales through effective order channel management.
- Managed online invoicing, accounts receivable, and reconciliations, maintaining accurate financial records, and achieving 40% increase in customer retention and satisfaction rates.
- Prepared and administered monthly budgets for production and office expenses, demonstrating financial management skills, and contributing to a collection that sold over 100 pieces, resulting in $4,000 in sales revenue.
- Oversaw office administration, including supplies management and maintenance schedules, ensuring efficient operations.
- Conducted regular inventory checks and processed stock distributions to stockists, ensuring efficient supply chain management.
Education
Certification - Cloud Computing
ALX Africa
Lagos, Nigeria 06.2024 - 12.2025
Bachelor of Science - Biochemistry
Kwara State University
Malete, Kwara State.12.2020
High School Diploma -
Longford International School
Ebute Metta, Lagos07.2015
Skills
- Excellent Customer Service
- Amazon Web Services
- Database Management (MySQL, RDS)
- Cloud Security & Monitoring
- Detailed oriented, organized to perform efficiently and independently
- Experience in sales and inventory management
- Microsoft office, CRM, PLM and ERP
- Canva
Accomplishments
- Transitioned from operations assistant to customer service representative and now a senior customer service representative, showcasing dedication and expertise in customer service.
- Independently increased sales via order channels by 50%.
- Designed a look book using canva pro for our October ‘22 collection.
- Introduced innovative ideas like "Eid Collection", resulting in over 50 sales in just two days.
- Implemented a dedicated delivery system, enhancing efficiency and safety by assigning a dedicated rider for our company's deliveries.
- Created a comprehensive fulfillment manual to streamline our fulfillment process.
Certification
- AWS Certified Solutions Architect – 03/2025
- AWS Certified Cloud Practitioner – 10/2024
- Certificate of Achievement, The Dye Lab Company Limited, 01/2024.
- Certificate of Participation, The Language of Retail, Africurate, 08/2023.
Hobbies and Interests
- Journaling
- Building personal web projects
- Tech meetups
- Strength training and fitness
Timeline
Certification - Cloud Computing
ALX Africa
06.2024 - 12.2025
Senior Customer Service Representative
The Dye Lab Company Limited
01.2024 - Current
Operations/Client Relations Associate
The Dye Lab Company Limited
06.2022 - 12.2023
Bachelor of Science - Biochemistry
Kwara State University
High School Diploma -
Longford International School
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