Open To Work
Oyindamola Ajibade
Ibadan
Summary
Dynamic Customer Service Supervisor at Ison Bpo Limited, adept at enhancing team performance through effective training and workflow management. Proven track record in delivering exceptional customer support while fostering a collaborative environment. Skilled in optimizing operations and leading teams to achieve high-quality service delivery.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Supervisor
Ison Bpo limited
Ibadab
01.2023 - Current
- Supervised customer service team to ensure high-quality service delivery.
- Coordinated training sessions for new staff on company policies and procedures.
- Managed scheduling and workflow to optimize team efficiency and coverage.
Education
Higher National Diploma - Microbiology
The Polytechnic Ibadan
Ibadan 01.2021 - 12.2022
Skills
- Customer support
- Team leadership
- Employee training
- Workflow management
- Data Analytics SkillsAble to analyze and interpret data to support decision-making Skilled in tracking KPIs, identifying trends, and using Microsoft Excel to create reports and monitor performance
Languages
English
Advanced (C1)
C1
Certification
- Cisco Data Analytics certification
Accomplishments
- Best Performing Agent (3 Consecutive Months)
Recognized for consistently delivering outstanding performance, exceeding targets, and maintaining high standards in productivity, quality, and customer satisfaction over a three-month period.
• Top Performing Supervisor
Acknowledged for exceptional leadership and team management, successfully driving team performance, engagement, and operational excellence.
• KPI Excellence Achievement
Maintained a consistent performance rate of 95% and above.
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteHybridRemoteSalary Range
₦175000/yr - ₦200000/yrTimeline
Customer Service Supervisor
Ison Bpo limited
01.2023 - Current
Higher National Diploma - Microbiology
The Polytechnic Ibadan
01.2021 - 12.2022