OYEYINKA DEBORAH OLUWATIMILEHIN
Summary
Highly professional and customer-focused Customer Service and Administrative Support professional with hands-on experience in banking, hospitality, travel & tourism, virtual assistance, and business operations. Backed by a B.Sc. in Sociology, with strong expertise in customer relationship management, complaint resolution, corporate communication, and service quality delivery. Proven ability to manage diverse clients, maintain accurate records, and support organizational goals in fast-paced and structured environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Operations Lead
Aura's World
Ibadan
02.2024 - Current
- Managed end-to-end customer operations, including inquiries, order processing, and after-sales support.
- Maintained strong customer relationships through professional communication and service consistency.
- Handled customer complaints and ensured timely resolution to maintain brand reputation.
- Managed customer records, sales tracking, and operational documentation.
- Collected customer feedback and implemented improvements to enhance service quality and customer experience.
Virtual Assistant
Royal Resource Management
03.2024 - 11.2025
- Provided remote administrative and virtual support to management and clients.
- Managed emails, scheduling, data entry, and documentation with high attention to detail.
- Handled client communication professionally across digital platforms.
- Supported CRM updates, report preparation, and general administrative tasks.
- Demonstrated reliability and efficiency while working remotely on a contractual basis.
- Remote, Contract
Customer Service Representative
UBA Bank
01.2022 - 01.2024
- Handled daily customer inquiries related to accounts, transactions, and banking services through face-to-face and digital channels.
- Provided accurate information on bank products, policies, and procedures while maintaining confidentiality and professionalism.
- Resolved customer complaints efficiently and escalated complex issues in line with banking regulations and service standards.
- Maintained accurate customer records and documentation in compliance with internal controls and regulatory requirements.
- Supported service quality initiatives aimed at improving customer satisfaction and retention.
- Demonstrated strong corporate communication skills in interactions with customers and internal teams.
Part-Time Hotel Manager
Ayotoz Hotel
01.2020 - 01.2022
- Supervised daily hotel operations including front desk activities, housekeeping coordination, and guest services.
- Managed guest relations, handled complaints, and ensured a high standard of hospitality service delivery.
- Oversaw staff scheduling and supported team members to maintain service efficiency.
- Maintained operational records, bookings, and basic financial documentation.
- Ensured compliance with hotel policies, safety standards, and customer satisfaction goals.
Sales & Customer Service Officer
Spring Board Travels and Tour
01.2020 - 01.2021
- Assisted clients with travel planning, bookings, ticketing, and travel documentation.
- Responded professionally to customer inquiries via phone and in-person interactions.
- Handled customer complaints and service issues, ensuring timely resolution and client satisfaction.
- Maintained organized customer records, invoices, and administrative documentation.
- Supported sales activities by providing accurate travel information and excellent customer service.
Education
B.Sc. - Sociology
University of Ibadan
Skills
- Customer Service & Customer Experience Management
- Corporate & Client Communication
- Complaint Resolution & Escalation Handling
- CRM Tools, Data Entry & Documentation
- Administrative & Virtual Assistant Support
- Client Relationship & Retention Management
- Time Management & Multitasking
- Microsoft Office & Google Workspace
- Remote Work & Digital Collaboration
- Attention to Detail & Service Excellence
Certification
- Virtual Assistant Certification - ALX
- Customer Relationship Management (CRM) Fundamentals
- Digital Marketing & Sales Techniques (In View)
- Introductory Business Analysis (Self-paced Learning)
Accomplishments
- Built and managed Aura's World into a growing, customer-focused brand.
- Recognized for strong customer handling, communication, and service delivery skills.
- Successfully balanced academic responsibilities with multiple professional roles.
References
Available on request.
Languages
English
Proficient
C2
French
Beginner
A1
Timeline
Virtual Assistant
Royal Resource Management
03.2024 - 11.2025
Customer Operations Lead
Aura's World
02.2024 - Current
Customer Service Representative
UBA Bank
01.2022 - 01.2024
Part-Time Hotel Manager
Ayotoz Hotel
01.2020 - 01.2022
Sales & Customer Service Officer
Spring Board Travels and Tour
01.2020 - 01.2021
B.Sc. - Sociology
University of Ibadan