OYEWALE AJALA
Operations Manager
Ijebu ode,Ogun
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
22
22
year of post-secondary education
Work History
Territory Operations Manager (TOM)
Awake Interlink Nigeria Limited
05.2023 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Optimized ordering and supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Contract staff, Secondary Manufacturing Department (SMD)
British American Tobacco
1 2004 - 1 2006
- Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Served as a dependable point of contact between departments or external partners to facilitate clear communication channels throughout project lifecycles.
CCR Supervisor
Awake Interlink Nigeria Limited
01.2015 - 05.2023
- Facilitated regular training sessions for the CSR team, ensuring their skills remained current and relevant in the industry.
- Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
Logistics Officer
Easy Reach Interlink Nigeria Limited
01.2014 - 01.2015
- Streamlined order fulfillment processes to increase customer satisfaction and minimize order processing timeframes.
- Created detailed contingency plans to address potential disruptions in the supply chain, preserving business continuity during unforeseen events or crises.
- Led a team of logistics professionals, providing guidance and support in their daily responsibilities while encouraging professional growth opportunities.
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
Sales Executive
Awake Interlink Nigeria Limited
01.2013 - 01.2014
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Warehouse Officer
Upper Room Limited
01.2011 - 01.2013
- Improved warehouse efficiency by implementing new inventory management systems.
- Collaborated with other departments to evaluate supply chain inefficiencies and implement strategic improvements.
- Facilitated cross-training among employees resulting in increased versatility within the workforce.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
Tutor/Computer Administrator
Bishop Akinyele Gram Sch
01.2008 - 01.2011
Graduate Assistant Instructor (MCSE)
NIIT
01.2007 - 01.2008
Contract Staff, Procurement Department
British American Tobacco
01.2006 - 01.2007
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Geography
04.2001 -
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PGD Information Tecnology - PGD Information Tecnology
04.2001 - 04.2002
Microsoft Certified Professional (MCP) - undefined
N.Y.S.C. Certificate - undefined
Trade Test Certificate of Competence in computer craft Work - undefined
PGD Information Technology - undefined
IBM Skillbuild Badge-Project Management Fundamental - undefined
Project Management Training (PMP) Udemy - undefined
Skills
Business Development
undefinedThesis Project
- A General Overview of LINUX and its Comparison with Windows 2000/NT
- Database Management System on MSSQL server 2000. Case Study: SHOP HERE Data Management System
- Data Transformation, Import and Export using SQL server 2000. Case Study: DATA CENTRE SERVICES
- Implementing, Managing and Maintaining a Microsoft Windows Server 2000 Network Infrastructure. Case Study: BEST CARE HOSPITAL
- Designing Security and Account Management for Microsoft Windows server Network: Case Study: SMART SOLUTIONS
- Geographical Analysis of Housing Quality in Akinyele Local Government Area of Oyo State
- The Effect of Enterprise Resource Planning (ERP) on Organizational Performance (A Cass Study of Awake/Easy Reach Interlink Limited)
Lga
Ede South
Personal Information
- Phone Number: 08038551575
- Date of Birth: 04/16/77
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
References
- Dr. J.A. Olaoye, 08053523739
- Barr. Ola Adeosun ESQ, 08035505658
- Pastor RotimiOwoade, 08121515848
Swimming and Traveling
I travel and swim for leisure not a professional swimmer
Timeline
Territory Operations Manager (TOM) - Awake Interlink Nigeria Limited
05.2023 - Current
CCR Supervisor - Awake Interlink Nigeria Limited
01.2015 - 05.2023
Logistics Officer - Easy Reach Interlink Nigeria Limited
01.2014 - 01.2015
Sales Executive - Awake Interlink Nigeria Limited
01.2013 - 01.2014
Warehouse Officer - Upper Room Limited
01.2011 - 01.2013
Tutor/Computer Administrator - Bishop Akinyele Gram Sch
01.2008 - 01.2011
Graduate Assistant Instructor (MCSE) - NIIT
01.2007 - 01.2008
Contract Staff, Procurement Department - British American Tobacco
01.2006 - 01.2007
University of Ibadan - Bachelor of Science, Geography
04.2001 -
National Open University of Nigeria (NOUN) - PGD Information Tecnology, PGD Information Tecnology
04.2001 - 04.2002
NIIT Education & Training Centre, Ibadan - ,
Immanuel College, U.I. Ibadan - ,
Immanuel College Primary School, U.I Ibadan - ,
- Microsoft Certified Professional (MCP),
- N.Y.S.C. Certificate,
- Trade Test Certificate of Competence in computer craft Work,
- PGD Information Technology,
- IBM Skillbuild Badge-Project Management Fundamental,
- Project Management Training (PMP) Udemy,
Contract staff, Secondary Manufacturing Department (SMD) - British American Tobacco
1 2004 - 1 2006
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